Summary
Skills
Work History
Education
Certification
Overview
Server
Jeremias Gonzalez

Jeremias Gonzalez

server
Chicago,IL

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic, reliable, and professional; takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Skills

  • Achieves daily goals
  • Strong Work Ethic
  • Professional Appearance
  • Memory retention
  • High-volume dining
  • Beverage Preparation
  • Food and beverage pairings
  • Extensive wine knowledge
  • Cool Under Pressure
  • Table Monitoring and Turnover

Work History

SERVER

GIBSONS STEAKHOUSE
03.2022 - 08.2023
  • Set up approximately 25-table patio area to desired specifications
  • Welcomed guests and presented full descriptions of featured cuts
  • Answered any questions and delivered superb service while maintaining happy and engaged personality
  • Took all beverage and food orders
  • Communicated with kitchen when necessary to ensure consistency and proper food specifications were met
  • Followed all steps of service from beginning to end of service
  • Performed all server closing duties
  • Handled all cash and credit card transactions.

SERVER

FIRESIDE PUB & GRILL
11.2018 - 03.2020
  • Performed all server opening and closing side-work
  • Ensured satisfaction with every dish and beverage.
  • Demonstrated strong multitasking skills by managing 4-9 tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

BARTENDER/SERVER

3RD CORNER BISTRO
09.2012 - 12.2015
  • Opened and closed bar, including garnish prep, glassware refinement, back-stock and kegs
  • Attended weekly wine tastings to ensure proper knowledge of its extensive wine selection
  • Developed great sense of understanding for all wines and became expert retailer of wine retail
  • Understood menu completely and was able to focus on creating beautiful experience for guests, which ultimately achieved every shift.
  • Contributed to positive work environment through effective teamwork and communication with colleagues.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.

SERVER

JACK'S ON HALSTED
04.2010 - 07.2012
  • Maintained extensive knowledge of all food and beverage items offered
  • Consistently reviewed local and imported wines to keep above average wine repertoire
  • Ability to pair and suggest wine with classic menu items as well as new menu items
  • Regularly checked on guests to ensure proper interactions, ultimately, ensuring satisfaction with their experience
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Served food and beverages promptly with focused attention to customer needs.

SERVER

LYRIC OPERA
08.2007 - 01.2009
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Maintained polished appearance, contributing to upscale ambiance desired by patrons.
  • Fostered welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining immaculate dining area.
  • Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Cert. Education Cosmetology - Cosmetology Education

City Colleges of Chicago-Harry S Truman College
Chicago, IL
12.2023

Adv. Cert. COSMETOLOGY - Cosmetology

TRUMAN COLLEGE
Chicago, IL
05.2011

BFA MUSICAL THEATER -

UNIVERSITY OF WISCONSIN- STEVENS POINT
Stevens Point, WI
12.2004

Certification

  • Servsafe- 2024-2027
  • Basset- 2024-2027
  • CPR/First Aid (Adult/Child)- 2023-2026

Overview

16
16
years of professional experience
1
1
Certificate

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Jeremias Gonzalezserver