JEREMIE BASHALA
Amazon
Louisville,KY
2
Certification
6
Years of experience
Remote-ready IT support professional with hands-on experience in Windows and Linux troubleshooting, workstation setup, and network monitoring. Strong background in technical documentation, process automation, and inventory accuracy, with contributions that improved file retrieval time and supported stable connectivity across multiple devices.
Work History
Engineering Intern / Technical Consultant
3 Months- Standardized Windows and Linux workstation setup and troubleshooting procedures, enhancing consistency across system environments.
- Automated routine administrative tasks and built remote troubleshooting references using Python scripting and technical documentation workflows.
- Created comprehensive technical reference guides and SOPs to ensure operational consistency in hardware and software deployments.
- Restructured internal digital file architecture and network directories, decreasing document retrieval time by 30–40%.
Software Analyst Intern
3 Months- Deployed Snort and Suricata network monitoring agents on edge hardware across multiple network segments to support remote traffic capture.
- Configured static IP addresses and network parameters on 10+ devices, ensuring stable connectivity and uninterrupted log feeds.
- Developed local Python interface for offline system testing and documented onboarding procedures in eight technical guides to streamline training.
- Analyzed system dependencies and data verification modules, identifying troubleshooting strategies for processing pipeline bottlenecks.
Fulfillment Operations Associate
6 Years 4 Months- Processed 250+ returns per shift with 99%+ accuracy following standard defect disposition workflows in a fast-paced environment.
- Resolved 1,000+ daily inventory discrepancies, clearing processing backlogs and ensuring accurate data records.
- Coached 3–5 team members monthly on return processes and quality standards, enhancing team knowledge and compliance.
Education
Bachelor of Arts - Computer Science
Associate of Applied Science - Information Technology
Skills
Systems & Hardware: Windows Workstation/Server
Linux (Ubuntu
Raspberry Pi OS)
PC Hardware Break/Fix
System setup
Endpoint Configuration.
Networking & Infrastructure: TCP/IP
Static IP Assignment
DNS Configuration
Network Monitoring
Cabling
Router/Switch Fundamentals.
Remote Support & Operations: Remote support
Virtual Environments (WSL/Linux)
Ticket Management
Root-Cause Analysis cause analysis
Communication & Documentation: Technical Writing
SOP development
Data Management
Process Automation Workflow Optimization scripting.
Python scripting
Systems administration
Network security
Communication & Documentation: Technical Writing
SOP development
Data Management
Process Automation Workflow Optimization.
Problem solving
Testing best practices
Creative thinking
Certification
- Security Specialist Certificate | Computer Technician
- In Progress: AWS Certified Cloud Practitioner | CompTIA Security+ (SY0-701)
TECHNICAL PROJECTS
Network Infrastructure, DNS Filtering & Monitoring Stack, Configured network-wide DNS routing and sinkholing to manage domain access, optimize local traffic flow, and ensure network stability., Implemented threat-monitoring dashboards to review network activity, observe bandwidth usage, and verify device system status across local nodes., Configured and managed home network lab hardware using Raspberry Pi nodes and 1L mini PCs, practicing static routing and hardware assembly.
Timeline
Engineering Intern / Technical Consultant
Laney & Associates LLC
05.2026 - 08.2026Read More
Software Analyst Intern
Runner Enterprise Data Quality
05.2025 - 08.2025Read More
Fulfillment Operations Associate
Amazon
07.2020 - CurrentRead More
University of Louisville, JB Speed School of Engineering
Bachelor of Arts from Computer Science
Read More
Jefferson Community And Technical College
Associate of Applied Science from Information Technology
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