Summary
Overview
Work History
Education
Skills
Timeline
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Jeremie Fifield

East Rochester

Summary

Dynamic and results-driven professional with a proven track record at Zoomtan, excelling in sales management and team development. Adept at fostering strong client relationships and implementing strategic plans that enhance customer experience. Recognized for leadership in training and coaching, driving significant improvements in team performance and operational efficiency.

Overview

14
14
years of professional experience

Work History

Salon District Manager

Zoomtan
12.2018 - 02.2024
  • Maximized sales opportunities by cross-selling complementary items and suggesting additional products based on client preferences.
  • Developed long-term rapport with clients through tailored styling advice resulting in consistent repeat visits.
  • Participated in regional sales meetings to share best practices among fellow stylists for better collaboration across locations.
  • Proactively identified potential issues within the store layout or operations that could negatively impact customer experience.
  • Streamlined inventory management, ensuring accurate stock levels for popular items and minimizing out-of-stock occurrences.
  • Training new employees in sales techniques and company procedures, creating a cohesive team atmosphere focused on results-driven performance.

Production Leader/sanitation

Zotos Inc
10.2017 - 03.2019
  • Updated production metrics and facilitate regular team communication.
  • Improved safety record by implementing robust safety protocols and conducting regular safety audits.
  • Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
  • Monitored workers on site during production activities for safety procedures compliance.

Sales Lead

Michael Kors
08.2016 - 10.2017
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Talent Leader

Kate Spade
08.2016 - 09.2017
  • Increased diversity within the organization through targeted recruitment efforts and partnerships with diverse professional groups.
  • Leveraged data-driven insights to inform talent management decision-making, leading to more strategic and impactful outcomes for the organization as a whole.
  • Implemented candidate tracking systems that streamlined talent acquisition efforts and saved resources in the long run.
  • Optimized onboarding processes to set new hires up for success from day one, leading to improved performance metrics over time.
  • Raised employee satisfaction levels by facilitating open lines of communication between staff and management regarding career development opportunities.
  • Fostered a culture of continuous learning by implementing professional development programs designed to challenge employees and drive performance improvement.

Assistant Manager

Calvin Klein
06.2015 - 08.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Sales/stylist Lead

American Eagle
05.2010 - 07.2016
  • Maximized sales opportunities by cross-selling complementary items and suggesting additional products based on client preferences.
  • Developed long-term rapport with clients through tailored styling advice resulting in consistent repeat visits.
  • Participated in regional sales meetings to share best practices among fellow stylists for better collaboration across locations.
  • Proactively identified potential issues within the store layout or operations that could negatively impact customer experience.
  • Streamlined inventory management, ensuring accurate stock levels for popular items and minimizing out-of-stock occurrences.
  • Training new employees in sales techniques and company procedures, creating a cohesive team atmosphere focused on results-driven performance.

Education

Associate Of Business Administration -

Ashworth College
Norcross, GA
10.2012

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Training and coaching
  • Attention to detail
  • Sales management
  • Operations management
  • Team development
  • Interpersonal communication
  • Employee scheduling
  • Staff management
  • Conflict management

Timeline

Salon District Manager

Zoomtan
12.2018 - 02.2024

Production Leader/sanitation

Zotos Inc
10.2017 - 03.2019

Sales Lead

Michael Kors
08.2016 - 10.2017

Talent Leader

Kate Spade
08.2016 - 09.2017

Assistant Manager

Calvin Klein
06.2015 - 08.2017

Sales/stylist Lead

American Eagle
05.2010 - 07.2016

Associate Of Business Administration -

Ashworth College

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Jeremie Fifield