Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Volunteer

Jeremie C. Youngblood

Summary

CUSTOMER SUCCESS MANAGER

Client Services | Customer Relationship Management | Account Management Reliable, energetic and resourceful customer service professional with over ten years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management and relationship-building.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Retail Sales Consultant

Prime Communications AT&T
07.2023 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.

Recovery Specialist

THOMPSON AUTO SERVICES
03.2021 - 04.2023
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Documented case management activity for accurate, reliable records.
  • Drive Truck with a flat bed holding 1-2 vehicles to destination safely within MDOT guidelines.
  • Showed basic mechanic skills and knowledge of layouts of most vehicles.
  • Knowledge and operation of 12,000lb winch used in auto-vehicle recovery.

Field Operations Manager

Best Carriers LLC
11.2019 - 03.2021
  • Responsible for managing 50+ accounts in the freight industry and ensuring quality to clients
  • Promptly respond to customer enquiries in person or via phone, email, mail or social media
  • Quickly and efficiently open customer accounts by accurately recording account information
  • Maintain financial accounts by processing customer adjustments in a professional manner
  • Maintained 100% satisfaction rating from BEST CARRIERS LLC Drivers Monitor App to ensure all drivers are staying within MDOT guidelines.
  • Kept records of customer interactions, processed customer accounts and filed documents
  • Collaborated with team to quickly resolve customer complaints with appropriate action
  • Effectively managed approximately 15-30 deliveries daily.

Health and Wellness Screener

HENRY FORD HEALTH SYSTEMS
05.2018 - 11.2019
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Disinfected tools, equipment and surfaces between patients.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Greeted and welcomed hospital staff in a friendly and positive manner while recording attendance.
  • Performing COVID-19 screening to all individuals entering building using protective prevention
    equipment.

AFC Home Manager

Imani Residential Services
09.2012 - 02.2018
  • Used strong communication skills to collaborate with team members to ensure quality patient care
  • Filing and documenting medical records, scheduling appointments, receiving and shipping out medications and making fax calls
  • Greeted and welcomed clients with a warm, friendly and positive attitude
  • Preforming monthly routine check-ups taking all vitals and documenting while ensuring quality patient care.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.

Education

High School Diploma -

Oak Park High School

Skills

  • Comfortable working in both Microsoft Windows 10 and Mac OS X
  • Cash Handling
  • Excellent communication skills with a focus on team-building and customer relations
  • Outstanding organizational, multitasking, and problem-solving abilities
  • Customer Experience Improvement
  • Consultative Sales Approach
  • Presentation Management
  • Maintaining Clean Work Areas

Accomplishments

Michigan Underwater Robotics Competition – Oak Park High School

April 2009 & October 2009

  • Brain stormed with other class mates to create the foundation for our prize winning underwater ROV then created a blueprint & built the model from our final draft
  • Worked closely with team mates and academic advisors to complete assigned tasks and finish all obstacles in a timely matter with the least mistakes.
Outstanding Supervisor Service Award – Imani Residential Services

October 2017

  • Recognized for outstanding service to clients and dedication to fellow employees.

Certification

DOT Medical Examiner's Certificate Expires 04/05/2024

Timeline

Lead Retail Sales Consultant

Prime Communications AT&T
07.2023 - Current

Recovery Specialist

THOMPSON AUTO SERVICES
03.2021 - 04.2023

Field Operations Manager

Best Carriers LLC
11.2019 - 03.2021

Health and Wellness Screener

HENRY FORD HEALTH SYSTEMS
05.2018 - 11.2019

AFC Home Manager

Imani Residential Services
09.2012 - 02.2018

High School Diploma -

Oak Park High School

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Jeremie C. Youngblood