Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Jeremy Spencer

Jeremy Spencer

Fort Worth,TX

Summary

Dynamic Operations and Data Analyst with a proven ability to drive efficiency through data-driven insights and process optimization. Adept at managing complex projects, improving workflows, and leading teams to exceed quality standards for high-profile clients. Combines strong analytical skills with strategic problem-solving to deliver measurable results.

A self-motivated professional with a growth mindset, eager to leverage transferable skills in new industries and challenges. Open to opportunities beyond recent experience, where analytical rigor and operational excellence can add value.

Overview

7
7
years of professional experience

Work History

Operations Analyst

Appen
10.2024 - Current
  • Performed routine quality assessments on various large language models (LLMs) and AI-powered, crowdsourced guidelines to ensure excellence for high-profile clients.
  • Analyzed complex datasets to uncover insights, pinpoint inefficiencies, and drive data-driven improvements in project outcomes.
  • Provided actionable recommendations to optimize project workflows and maintain data integrity.
  • Developed and maintained comprehensive project guidelines to enhance clarity, ensure data quality, and meet client expectations.
  • Worked collaboratively to identify, troubleshoot, and resolve quality control issues on multiple projects.
  • Developed dynamic slide decks to clearly present and reinforce essential client guideline concepts.
  • Created process documentation to standardize workflows and enhance efficiency.
  • Facilitated training sessions for team members on new systems and procedures.
  • Generated regular reports summarizing the status of ongoing projects or initiatives.

Program Lead

Appen
03.2018 - 10.2024
  • Directed a high-performing team in delivering weekly, large-scale data analytics for prominent social media clients, directly supporting machine learning initiatives.
  • Managed quality assurance operations for over 2,000 global contractors daily, collaborating with auditors and project managers to investigate and resolve cross-market quality issues.
  • Analyzed client reports and delivered data-driven responses while developing weekly performance assessments for auditors and contributors. Conducted rigorous quality reviews to ensure adherence to evolving guidelines and specifications.
  • Produced innovative PowerPoint presentations featuring interactive elements to maximize audience engagement and project effectiveness.

Education

Teaching Certification (K-8) -

Region 11 Education Service Center
Fort Worth, TX
06-2024

Bachelor of Arts (BA) - Advertising and Marketing

Texas Tech University
Lubbock, Texas
08.2001

Skills

Results-Driven Professional

  • Deadline-oriented execution
  • Strategic multitasking and task prioritization
  • Efficient time management

Analytical & Technical Abilities

  • Data analysis and interpretation
  • Project management and process optimization

Workplace Strengths

  • Collaborative team leadership
  • Creative problem solving
  • Self-motivated and proactive mindset

References

References available upon request.

Timeline

Operations Analyst

Appen
10.2024 - Current

Program Lead

Appen
03.2018 - 10.2024

Teaching Certification (K-8) -

Region 11 Education Service Center

Bachelor of Arts (BA) - Advertising and Marketing

Texas Tech University

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