Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance efficiency. Track record of achieving and exceeding sales targets and maintaining high standards.
Overview
19
19
years of professional experience
Work History
Store Manager
ARMY BARRACKS INC
11.2022 - 10.2024
Directed all daily operations of retail store
Trained, coached, managed over 20 diverse employees
Sales, merchandising, inventory, receiving, payroll, safety training, loss prevention, marketing, facilitated promotions and events, reviewed profit and loss statements
Restructured store and increased sales to become best performing store in the company
Produce/Floral Sales Manager
Big Y
09.2006 - 09.2022
Worked as a Bakery Sales Manager for 13 years, then as a Produce/Floral Sales Manager for over 3 years
Directed diverse staffs of up to 20 employees
Managed daily operations of departments effectively and efficiently to ensure the highest quality products and services
Reviewed financial statements, sales reports, and other performance data to measure productivity and profitability
Prepared staff work schedules and assigned specific duties
Sales Associate
Home Furnishings
05.2005 - 09.2006
Used extensive knowledge of industry and company products and services to provide solutions for customers
Operated POS systems and cash register
Education
Bachelor Degree - Hospitality and Tourism Management
University of Massachusetts
05.2005
Skills
Customer service
Store operations
Multitasking and organization
Problem-solving
Training and mentoring
Team leadership
Inventory management
Store merchandising
Cash management
Shift scheduling
Recruitment and hiring
Timeline
Store Manager
ARMY BARRACKS INC
11.2022 - 10.2024
Produce/Floral Sales Manager
Big Y
09.2006 - 09.2022
Sales Associate
Home Furnishings
05.2005 - 09.2006
Bachelor Degree - Hospitality and Tourism Management