Jeremy Aikens

• Collaborate with stage managers, directors, and other team members to create visually appealing and functional stage environments.
• Enhance stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
• Store, load and unload set pieces and technical equipment for daily performances.
• Contribute to the successful execution of various shows by maintaining a safe and clean backstage area.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
• Improved worksite efficiency by maintaining clean and organized work areas.
• Performed general labor duties for businesses as assigned.

• Assisted upper management with strategic planning to meet long-term objectives in productivity and profitability growth.
• Increased on-time delivery rates through effective planning, and coordination among departments.
• Evaluated employee performance regularly, providing constructive feedback for professional growth opportunities.
• Reduced machine downtime through regular equipment maintenance and staff training on proper usage.
• Organized weekly meetings with team members to review progress, address concerns, and set goals for continued improvement.
• Facilitated problem-solving sessions with team members to address production challenges, resulting in effective long-term solutions.
• Mentored new employees, providing them with hands-on training and guidance for successful job performance.

• Managed budget implementations, employee reviews, training, and employee schedules.
• Fostered positive work environment and high employee and customer satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with vendors, and partners to ensure long-term success and loyalty.

Compression mold installation, extraction, maintenance and compliance in the production of manufactured products and parts.

• Surveys and qualitative data collection for telemarketing companies
• Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
• Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
• Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
• Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
• Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
• Optimized employee performance by conducting regular evaluations and providing constructive feedback.
• Held team meetings to gain feedback, provide updates and set policies.
• Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
• Evaluated work of 66 employees to improve performance.

• Market public programs to current and first time business prospects
• Inbound average call volume approximately 3-400 calls per day
• 62% income returns compared to room average of 46%

• Project and proposal planning, development and coordination, site and labor supervision and general administrative duties
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Developed detailed plans based on broad guidance and direction.

• Train and supervise sales representatives, revise and implement call center policies
• Established and oversaw performance targets for call center associates.
• Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
• Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
• Analyzed customer feedback to identify improvement opportunities and develop action plans.
• Improved average hold times, resolution rates and satisfaction scores through staff development.
• Created clear and effective policies governing all aspects of employee work and interaction with customers.
• Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
• Proactively identified opportunities for process improvement, leading initiatives that resulted in increased productivity and reduced costs within the call center operations.
• Developed process controls and metrics for daily management of call center.
• Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
• Evaluated employee performance and conveyed constructive feedback to improve skills.