Jeremy Allan
Fairfield Township,United States
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Passion for growing the operation as well as myself.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
UPS Freight/TForce Freight
07.2016 - 10.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Dock Worker
UPS Freight
07.2014 - 07.2016
- Became one of the top performing forklift operators within 1 year after starting with 0 experience on a dock.
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
Crew Member
Wendy's
10.2010 - 01.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Psychology -
Ohio University
Athens, OH05.2014
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Loyalty
- Team Training
- Safety oversight
- Employee Development
- Customer Relations
- Logistics Oversight
- Project Planning
- Technologically Adept
- Passion
References
- Dalton Fouts, TFORCE FREIGHT, (937) 581-9186
- Kevin Lester, TFORCE FREIGHT, (513) 748-3752
- Barrett Mckinney, TFORCE FREIGHT, (513) 857-8065
Timeline
Operations Supervisor
UPS Freight/TForce Freight
07.2016 - 10.2023
Dock Worker
UPS Freight
07.2014 - 07.2016
Crew Member
Wendy's
10.2010 - 01.2014
Psychology -
Ohio University
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