Jeremy Allender
Batesville,AR
Summary
Proactive Department Supervisor with a commitment to improving store's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.
Overview
8
8
years of professional experience
Work History
Department Supervisor
Home Depot
03.2019 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled cash register, returns and refunds.
- Built and designed large displays weekly to promote specific products.
Specialist
Home Depot
02.2017 - 02.2019
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Drafted, finalized and submitted paperwork to complete sales.
- Interacted with approximately [Number] customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Sales Associate
Home Depot
02.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Morning Stocker
Home Depot
02.2015 - 02.2016
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Processed and packaged stock items for customer purchases.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
Education
High School Diploma -
Batesville High School
Batesville, AR05.1996
Skills
- Multitasking Mastery
- Motivational Leadership
- Special Assignments
- Problem Resolution
- Customer Relations
- Product and Service Sales
Timeline
Department Supervisor
Home Depot
03.2019 - Current
Specialist
Home Depot
02.2017 - 02.2019
Sales Associate
Home Depot
02.2016 - 02.2017
Morning Stocker
Home Depot
02.2015 - 02.2016
High School Diploma -
Batesville High School
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