Jeremy Amuhanda
Birmingham,United Kingdom
Summary
Creative Business Analyst with broad-based background in highly competitive and dynamic organizations. Recognized as decisive leader and excellent team player. Committed to forming strong, productive teams. I possess a unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid SAP Business Objects Web Intelligence query writing skills paired with familiarity of visualization tools and techniques. Successful provider of financial services with comprehensive experience. Eager to advance, my goal is to contribute innovative solutions in dynamic settings. Excited to bring my expertise and drive to a new opportunity, fostering growth and delivering impactful results. communicating needs for projects.
Overview
4
4
years of professional experience
Work History
Product Analyst
The West Brom Building Society
Birmingham, United Kingdom
09.2023 - Current
- Analyze market trends and customer needs, and identify opportunities for product improvement and growth.
- Analyzed customer feedback and data to identify areas of improvement for the product.
- Utilized SAP Business Objects queries and other analytical tools such as Excel for data extraction and manipulation.
- Provided support for stakeholders throughout the entire product lifecycle from conception through launch.
- Developed KPIs that measure success of a particular feature or campaign.
- Assisted in designing experiments to evaluate new features or changes to existing ones.
- Collaborated with cross-functional teams such as marketing, sales, operations. to ensure successful implementation of projects.
- Generated weekly reports on key performance indicators for management review.
- Recommended process improvements based on insights gained from data analysis.
Speaker Experience Manager & AI Academy Coordinator
The Generative AI Conference
Birmingham, United Kingdom
11.2023 - 03.2024
- Responsible for managing the speaker experience and coordinating the AI Academy.
- Collaborated with event organizers on topics, scheduling, audience size, and other details.
- Assisted in the development of new ideas for future speaking events.
- Analyzed data collected from surveys conducted before or after a speech engagement.
- Adhered to strict deadlines when preparing speeches or presentations.
Customer Service Representative
Firstsource
Birmingham, United Kingdom
04.2023 - 08.2023
- Served clients and maintained high customer satisfaction by processing transactions, resolving queries, and identifying possible fraudulent activity.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
Administrator
Birmingham Commonwealth Games 2022
Birmingham, United Kingdom
07.2022 - 08.2022
- Supported and facilitated the successful accreditation of athletes, consorts, and workers for the 2022 Commonwealth Games.
- Provided general administrative support to staff members.
- Answered incoming calls and responded to customer inquiries.
- Performed data entry tasks into computer databases from paper documents.
- Responded promptly to customer complaints in a professional manner.
Graduate Intern
IQVIA
Nairobi
06.2021 - 12.2021
- Conducted market research to identify customer preferences and trends.
- Performed data analysis using Excel spreadsheets for reporting purposes.
- Created detailed project plans outlining objectives, tasks, resources, timelines.
- Participated in team meetings to discuss project progress and deadlines.
Student Intern
Faida Investment Bank
Nairobi
05.2019 - 09.2019
- Provided administrative support, such as scheduling appointments, filing paperwork, and taking notes during meetings.
- Monitored industry news sources for developments that may affect business operations.
- Collaborated with internal teams to develop innovative solutions to challenges faced by the organization.
- Developed a comprehensive report summarizing the findings of the research.
Education
Master of Science - Business Analytics
Aston University
Birmigham, UK07-2023
Bachelor of Science - Actuarial Science
University of Nairobi
Nairobi09.2021
Skills
- Financial Services
- Data Analysis
- SAP Business Objects
- MS Office
- JIRA
- Cross-team Collaboration
- Product Management
- Data Modeling
- Database Management
- Data Visualization
Languages
English
Native/ Bilingual
Swahili
Native/ Bilingual
German
Professional
Affiliations
- Volunteer teacher at Friend's International Church between 2019-2021
Timeline
Speaker Experience Manager & AI Academy Coordinator
The Generative AI Conference
11.2023 - 03.2024
Product Analyst
The West Brom Building Society
09.2023 - Current
Customer Service Representative
Firstsource
04.2023 - 08.2023
Administrator
Birmingham Commonwealth Games 2022
07.2022 - 08.2022
Graduate Intern
IQVIA
06.2021 - 12.2021
Student Intern
Faida Investment Bank
05.2019 - 09.2019
Master of Science - Business Analytics
Aston University
Bachelor of Science - Actuarial Science
University of Nairobi