Jeremy Andrews DeHart
Oxford,Pennsylvania
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
17
17
years of professional experience
Work History
ITSM Specialist/Business Analyst
1901Group
10.2017 - 03.2023
- Collaborated with client to gather comprehensive project business and functional requirements.
- Coordinated with engineering and development team to define technical requirements.
- Created user stories to guide development efforts based on identified requirements.
- Conduct User Acceptance Testing
Quality Specialist
1901Group
10.2017 - 03.2023
- Audited current processes and provided feedback to team management and leadership for process improvement.
- Conducted targeted audits to address client concerns in the Enterprise IT Operations Center.
- Implemented good practice standards and processes to enhance quality assurance.
Service Desk Knowledge/Quality Lead
1901Group
10.2017 - 03.2023
- Provided support and training for on-boarding/off-boarding new/departing employees on the Service Desk
- Conducted regular ticket audits and generated reports for team leads and managers to identify trends and areas for improvement
- Refined and quality audited standing processes through training, ticket development, and performance analysis to enhance service delivery
- Conducted audits of processes and procedures to ensure compliance and effectiveness. and help maintain the Knowledge Base for the various teams and clients with coordination with the SLMS
Tier 1 Desktop Support
1901Group
10.2017 - 03.2023
- Submitted tickets in ServiceNow to ensure timely resolution of user issues
- Generated reports to track ticket resolution trends and identify areas for improvement
- Provided software support for users
Special Intelligence Communicator and System Administrator
United States Marine Corps of the 22nd MEU
09.2005 - 03.2009
- Managed inventory of over five hundred classified materials, ensuring compliance with security protocols.
- Managed the operation and maintenance of eight servers and forty laptops (both Windows and Unix).
- Developed clear communication protocols for operations and mission briefings.
- Coordinated information dissemination among diverse units to enhance operational effectiveness.
Assistant Security Manager
United States Marine Corps of the 22nd MEU
09.2005 - 03.2009
- Established and managed clearance levels for over 2200 marines.
- Assisted in evaluating clearance requests
- Conducted comprehensive security assessments to identify vulnerabilities and recommend improvements.
Corporal
United States Marine Corps of the 22nd MEU
09.2005 - 03.2009
- Conducted training for up to fifteen Marines, focusing on educational and physical development.
- Completed USMC’s Noncommissioned Officer Training course, gaining advanced leadership and tactical skills.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Masters - Data Analytics
Pennsylvania State University
Great Valley, Pennsylvania05-2027
Bachelors of Science - Mathematics
Virginia Tech
Blacksburg, Virginia05-2010
Bachelors of Science - Psychology
Virginia Tech
Blacksburg, Virginia07-2005
Skills
- Data analysis
- ETL development
- Data warehousing
- Data modeling
- SQL and NoSQL (mongoDB, PostgreSQL) databases
- Spark framework
- Kafka framework
- Cassandra framework
- KNIME Analytics
- Docker Containerization
- Data Cleaning
- Real-time analytics
- Hadoop ecosystem
- Organizational skills
- Task prioritization
- Attention to detail
- Time management
- Active listening
- Analytical thinking
Certification
Certified Scrum Product Owner - 2019, IREB - Requirements Engineer - 2021, ECBA - 2022, ITIL v3 - 2018, Public Trust with ATF, MCC, SBA, NASA, and GAO, Currently Maintain eligibility for a DOD: Top Secret Clearance
Timeline
ITSM Specialist/Business Analyst
1901Group
10.2017 - 03.2023
Quality Specialist
1901Group
10.2017 - 03.2023
Service Desk Knowledge/Quality Lead
1901Group
10.2017 - 03.2023
Tier 1 Desktop Support
1901Group
10.2017 - 03.2023
Special Intelligence Communicator and System Administrator
United States Marine Corps of the 22nd MEU
09.2005 - 03.2009
Assistant Security Manager
United States Marine Corps of the 22nd MEU
09.2005 - 03.2009
Corporal
United States Marine Corps of the 22nd MEU
09.2005 - 03.2009
Bachelors of Science - Mathematics
Virginia Tech
Masters - Data Analytics
Pennsylvania State University
Bachelors of Science - Psychology
Virginia Tech