Jeremy Arnold
Victoria,Texas
Summary
Proactive General Sales Manager with extensive experience in sales leadership, team development, and customer relations. Successfully increased sales revenue and customer satisfaction through strategic planning, coaching, and effective pricing strategies. Skilled in market trend analysis, sales training, and fostering strong client relationships, driving team performance and consistent achievement of sales targets.
Overview
24
24
years of professional experience
Work History
General Sales Manager
Atzenhoffer Velocity Power Sports
08.2019 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
- Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
- Created comprehensive monthly reports showcasing departmental achievements, challenges faced, and opportunities for growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Sales Manager
Atzenhoffer Chevrolet Cadillac
01.2012 - 07.2019
- Conducted regular market research to stay informed of industry trends and competitive pricing strategies.
- Oversaw daily operations of the showroom floor, ensuring smooth functioning and a welcoming environment for customers.
- Demonstrated a strong commitment to ongoing professional development, attending industry conferences and workshops to stay current on best practices.
- Analyzed sales data regularly to identify areas for improvement within the team, implementing necessary changes promptly.
- Increased vehicle sales by developing and implementing effective sales strategies tailored to customer needs.
- Enhanced customer satisfaction through excellent communication, expert product knowledge, and timely followups.
- Streamlined sales processes to improve efficiency, resulting in shorter closing times and increased revenue.
- Maintained a high level of professionalism, setting the standard for all team members to follow.
- Established an effective referral program that encouraged satisfied customers to recommend our dealership to friends and family members.
- Assisted in resolving any customer issues or concerns swiftly while maintaining a professional demeanor throughout interactions.
- Implemented innovative employee training programs, leading to higher staff retention rates and improved performance.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Sales Associate
Atzenhoffer Chevrolet Cadillac
01.2001 - 02.2019
- Exceeded sales targets through effective relationship-building with clients and consistent follow-up communication.
- Conducted thorough vehicle demonstrations, highlighting features and benefits tailored to each client''s specific interests.
- Continuously expanded product knowledge through training sessions, webinars, and industry research to become a trusted resource for clients.
- Collaborated with finance department to efficiently secure competitive financing options for clients, resulting in higher closing rates.
- Established trust with potential buyers by offering transparent pricing information and addressing any concerns or objections tactfully.
- Contributed to positive dealership culture by fostering teamwork among colleagues and participating in ongoing professional development opportunities.
- Increased customer satisfaction by providing personalized vehicle recommendations based on individual needs and preferences.
- Answered telephone and email inquiries from potential customers.
- Handled trade-in appraisals professionally accurately evaluating pre-owned vehicles determining fair market values.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
No Degree - General Studies
South Plains College
Levelland, TXHigh School Diploma -
Sundown High School
Sundown, TX05.1998
Skills
- Leadership and team building
- Employee Motivation
- Team Development
- Sales Development
- Budgeting and finance
- Sales Leadership
- Profitability improvement
- Training and coaching
- Sales Training
- Goal Setting
- Staff Training
- Sales Coaching
- Goals and performance
- Verbal and written communication
- Order Management
- Sales process
- Sales operation
- Prospecting skills
- Team Oversight
- Sales Tracking
- Staff Management
- Customer Service
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
- Achieved Multiyear dealer of the year with BRP Western USA through effectively helping with Sales growth and customer satisfaction and customer retention.
Timeline
General Sales Manager
Atzenhoffer Velocity Power Sports
08.2019 - Current
Sales Manager
Atzenhoffer Chevrolet Cadillac
01.2012 - 07.2019
Sales Associate
Atzenhoffer Chevrolet Cadillac
01.2001 - 02.2019
No Degree - General Studies
South Plains College
High School Diploma -
Sundown High School
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