Jeremy Ayotte
Roy
Summary
Dynamic Sales Manager with a proven track record at KJ Trailers LLC, excelling in client relationship management and sales planning. Achieved significant revenue growth through strategic market research and effective sales operations. Renowned for motivational skills and a commitment to enhancing team performance, driving customer loyalty and repeat business.
Overview
19
19
years of professional experience
Work History
Sales Manager
KJ Trailers LLC
02.2025 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Legal Administrative Specialist /Veteran Service Representative
Department of Veteran Affairs
04.2020 - 10.2022
- Collaborated with other support staff to complete high-priority projects within tight deadlines.
- Managed sensitive client information with discretion and confidentiality, maintaining trust between clients and the firm.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Leasing Agent
TEC Management
09.2018 - 01.2020
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Conducted property tours to highlight features of properties.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Kept meticulous records of correspondence between management and tenants.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
Client Care Manager
Home Rebates Realty
01.2017 - 10.2018
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Attended industry events and conventions to expain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
Helper /Structural Fitter
Day and Zimmerman
07.2015 - 11.2015
- Followed supervisor instructions to complete tasks on time.
- Performed manual labor and random jobs to help teams accomplish goals.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety protocols when using nail guns, saws, and grinders.
- Cut, measured and shaped wood after inspecting blueprints, build areas and work orders.
- Reviewed work orders to accurately prepare inventories of materials, equipment, and tools.
Client Care Specialist
Heritage CDJR
08.2014 - 07.2015
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Information Technology Specialist
United States Air Force, USAF
08.2006 - 12.2007
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Set up network profiles, security permissions and file sharing systems.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
Education
No Degree - Sales And Service Technology
Weber State University
Ogden, UT 05.2001 -
No Degree - Information Technology
Community College of The Air Force
Montgomery, AL 05.2001 -
High School Diploma -
Box Elder High School
Brigham City, UT05-2005
Skills
Sales planning
Client relationship management
Sales reporting
Staff management
Sales tracking
Lead generation
Market research
Sales team training
Account management
Product knowledge
Motivational skills
Sales operations
Sales expertise
Goals and performance
Timeline
Sales Manager
KJ Trailers LLC
02.2025 - Current
Legal Administrative Specialist /Veteran Service Representative
Department of Veteran Affairs
04.2020 - 10.2022
Leasing Agent
TEC Management
09.2018 - 01.2020
Client Care Manager
Home Rebates Realty
01.2017 - 10.2018
Helper /Structural Fitter
Day and Zimmerman
07.2015 - 11.2015
Client Care Specialist
Heritage CDJR
08.2014 - 07.2015
Information Technology Specialist
United States Air Force, USAF
08.2006 - 12.2007
No Degree - Sales And Service Technology
Weber State University
05.2001 -
No Degree - Information Technology
Community College of The Air Force
05.2001 -
High School Diploma -
Box Elder High School