Summary

Overview

Work History

Education

Skills

Timeline

Jeremy Baker

1026 Hickory Hill Road Turbeville,South Carolina

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2

2

years of professional experience

Work History

Customer Service Representative

SYKES

06.2020 - 11.2022

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Processed customer service orders promptly to increase customer satisfaction.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cross-trained and provided backup support for organizational leadership.

Education

High School Diploma -

East Clarendon Middle/High

Turbeville, SC

05.2020

Skills

Call Center Operations
Account Management
Service Recommendations
Written and Oral Communication
Product and Service Knowledge
Complaint Resolution

Customer Support
Critical Thinking
Active Listening
Microsoft Excel
Computer Proficiency
Problem-Solving Abilities

Timeline

Customer Service Representative

SYKES

06.2020 - 11.2022

High School Diploma -

East Clarendon Middle/High