Summary
Overview
Work History
Education
Skills
Timeline
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Jeremy Baker

1026 Hickory Hill Road Turbeville,South Carolina

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

SYKES
06.2020 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and provided backup support for organizational leadership.

Education

High School Diploma -

East Clarendon Middle/High
Turbeville, SC
05.2020

Skills

  • Call Center Operations
  • Account Management
  • Service Recommendations
  • Written and Oral Communication
  • Product and Service Knowledge
  • Complaint Resolution
  • Customer Support
  • Critical Thinking
  • Active Listening
  • Microsoft Excel
  • Computer Proficiency
  • Problem-Solving Abilities

Timeline

Customer Service Representative

SYKES
06.2020 - 11.2022

High School Diploma -

East Clarendon Middle/High

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Jeremy Baker