Jeremy Ball
Kennesaw,GA
Summary
High analytical professional with 15 plus years of excellent Customer Service, to include a thorough knowledge of Credit, Warranty claims as well, as basic AP/AR skills including high collections, cash app, credit and debits and high invoicing
Overview
12
12
years of professional experience
Work History
Dispatch/AR administrator
CityWide Plumbing
04.2021 - Current
- Managed over 40 incoming calls from Clients, dispatch work orders to techs in field
- Monitor techs movements via GPS location on vehicles to ensure techs are addressing customers in timely manner
- Manage dispatch board to ensure jobs are performed/staged in most effective manner
- Provide purchase orders for supplies techs need to perform repairs
- Communicate with AR clients for NTE increases, take manual payments from residential clients
- Work with county and city government offices for permits to do repairs that require permits
- Process each ticket and input handwritten invoice into system to provide finalized invoice for weekly closing, ensuring that all numbers match and are within company policy
- Distribute finalized invoices to AR accounts for payment
- File all invoices to appropriate locations within system files.
Supplies on the Fly
Acworth, GA
05.2019 - 07.2020
- Provide customer assistance with products and/or orders
- Train new hires on functions of programs used internally
- Reach out to manufacturers to help resolve issues with orders
- Provide debit/credit to customers' accounts when necessary
- Provide customers with quote of products meeting their needs
- Input order based on customer request
- Meet monthly sales goal.
- Managed over 60 customer calls per day while maintaining case load to acceptable count.
Merchandiser
Atlanta Beverage Company
Kennesaw, GA
08.2018 - 05.2019
- Manage inventory and stock shelves as necessary to increase store volume
- Meet with each store's management along route to ensure products get prime placements around each store during sales or promotions
- Setup displays for promotions or events
- Maintain accurate shelf inventory and stock to ensure each store will not run out before next delivery.
Customer service/Warranty Administrator
Yamaha Motor Corporation
Kennesaw, GA
08.2015 - 05.2018
- Answer in-coming calls from customers and dealers to resolve issues
- Offer financial assistance for customer when necessary
- Log all calls in to internal documents
- Liaison between website company and Yamaha assisting all customer issues
- Compile backorder parts list to determine high impact parts on back orders
- Create slides of back orders to be presented to management for weekly meeting
- Adjudicate dealer warranty claims to determine whether repair is covered under warranty
- Provide customers assistance with expensive repairs whenever appropriate
- Update tech bulletins in accordance with managements approved wording
- Worked with Regional tech advisors in office and in field to procure parts needed for warranty work
- Offer dealer assistance with repairs financially and technically
- Worked closely with multiple department heads to ensure claims were being handled/escalated properly.
Education
Kennesaw Mountain High School
Kennesaw, GA05.2005
Skills
- Dispatch Recordkeeping
- Invoice Processing
- Credit and Collections
- Team-Oriented and Cooperative
- Cash Application
- Warranty Claim Processing
- Warranty Requirements
- Interoffice Correspondence
- Claim Amount Calculations
- Customer Account Management
- Understanding Customer Needs
Timeline
Dispatch/AR administrator
CityWide Plumbing
04.2021 - Current
Supplies on the Fly
05.2019 - 07.2020
Merchandiser
Atlanta Beverage Company
08.2018 - 05.2019
Customer service/Warranty Administrator
Yamaha Motor Corporation
08.2015 - 05.2018
Kennesaw Mountain High School
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