Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
AccountManager

Jeremy Ball

Canton,GA

Summary

Results-driven professional seeking position as Operations Manager. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Manager

Op 5
Calhoun, GA
01.2013 - Current
  • Currently oversee daily operations of nine marketing or e-commerce accounts.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Managed book of business worth over 6 million dollars across eleven accounts.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Investigated and resolved departmental non-conformances.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Promoted positive customer experience through day-to-day supervision and management of warehouse and fulfillment facility.
  • Supervised seven employees across different accounts, overseeing efficiency of receiving (freight and parcel), pulling, packing, and shipping.
  • Coordinated with FedEx representatives and customer service to solve shipping and logistics issues.
  • Executed multiple audits, cycle counts, and complete inventory counts numerous times across different accounts.
  • Helped maintain warehouse equipment (forklifts, tape machines, scales, and computers).
  • Worked with different suppliers to procure all necessary packing and shipping supplies to ship wide variety of items.
  • Helped audit FedEx invoices to find mistakes or errors.

Education

Bachelor of Arts - English

Kennesaw State University
Kennesaw, GA
2011

High School Diploma -

Eastside High School
Covington, GA
2006

Skills

  • Verbal and Written Communication
  • Revenue Growth
  • Microsoft Office
  • Performance Evaluations
  • Time Management
  • Teamwork and Collaboration
  • Strategic Account Planning
  • Customer Service
  • Account Management
  • Business Development
  • Project Management
  • Developing Partnerships
  • Operational Efficiency
  • Financial Recordkeeping
  • Business Needs Assessment
  • Google Docs
  • Supplier Relations
  • Order Management
  • Correspondence Writing
  • New Business Opportunities
  • Web Portals
  • Promotional Campaigns
  • Maintenance Requirements
  • Staff Training
  • Planning and Implementation
  • Inventory Management
  • Workflow Optimization
  • Team Leadership
  • Staff Management
  • Onboarding and Orientation
  • Department Oversight
  • Logistics Oversight
  • FedEx Ship Manager and all FedEx channels
  • USPS Click-N-Ship
  • Forklift Operation
  • Operation Monitoring

Accomplishments

  • Helped move and coordinate a complete relocation of a 75,000 square foot warehouse.
  • Coordinated and built out aisles of product, stocked, organized, bin located 1000s of SKUs.
  • Built out packing and shipping stations and organized for best proficiency.
  • Account manager for the BuyWake.com e-commerce fulfillment center for over five years. A universally recognized global leader in Wake-specific retail.


Certification

  • Electric and Propane Forklift Certification for Sit-down and Stand-up trucks

Timeline

Account Manager

Op 5
01.2013 - Current

Bachelor of Arts - English

Kennesaw State University

High School Diploma -

Eastside High School

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Jeremy Ball