Religiopolitical History
Jeremy Bamber
Bartonville,IL
Summary
Organized and dedicated applicant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Behavioral Health Referral Specialist
TrilliumPlace Access Center For Carle Health
06.2020 - Current
- Verified insurance benefits and eligibility for before referring clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Scheduled appointments with specialists on behalf of clients.
- Obtained prior authorization for behavioral health services.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with clients through empathetic listening skills, creating positive experiences even during difficult conversations.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
Engagement Coach
TrilliumPlace For Carle Health
10.2018 - 06.2020
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinated patient transportation, ensuring timely and safe transfers between various healthcare facilities or departments.
- Collected patient specimens and tested for various illicit substances and worked closely with clinical staff to ensure timely and accurate results.
Recovery Support Technician
Whitman Medical Unit For Carle Health
07.2017 - 10.2018
- Provided crisis intervention services when needed, deescalating tense situations and maintaining a safe environment for all involved parties.
- Established trusting relationships with clients, fostering open communication and promoting self-reflection during the detox process.
- Conducted thorough intake assessments to determine appropriate levels of care for incoming detox clients, ensuring proper placement within the program or referral elsewhere if necessary.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Enhanced client satisfaction by providing timely and accurate drug test results, contributing to informed decision-making processes.
- Provided administrative support with accurate document preparation and data entry.
Patient Care Technician, ICU
OSF Saint Francis Medical Center
04.2004 - 09.2015
- Demonstrated adaptability while working alongside various medical teams including respiratory therapists, dietitians, case managers, and social workers to provide comprehensive patient care.
- Improved ICU efficiency by promptly responding to call lights and coordinating patient needs with medical staff.
- Aided in the stabilization of critical patients with emergency interventions such as CPR or AED usage under supervision of RNs or physicians.
- Facilitated seamless shift transitions by accurately reporting patient status and progress to incoming healthcare professionals.
- Supported patients during recovery periods with proper positioning techniques, wound care, and hygiene assistance.
- Ensured patient safety through close observation, fall prevention measures, and adherence to infection control protocols.
- Enhanced patient comfort by providing compassionate care, addressing concerns, and maintaining open communication.
- Collected and transported specimens to prepare for lab testing.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Cared for patients by providing personal assistance and ambulation.
Education
No Degree - Certified Nursing Assistant
ERS, INC
Peoria, IL01.2008
High School Diploma -
Metamora Township High School
Metamora, IL05.1993
Skills
- Insurance Verification
- Data entry proficiency
- Pre-authorizations
- Medical terminology knowledge
- Appointment Scheduling
- Customer Service
- Electronic Recordkeeping
- Computer Proficiency
- CPR Certified
- Call center experience
- Telephone Etiquette
- Mental Health and Substance Abuse Knowledge
Interests
Sports
Online Gaming
Computer Building
Timeline
Behavioral Health Referral Specialist
TrilliumPlace Access Center For Carle Health
06.2020 - Current
Engagement Coach
TrilliumPlace For Carle Health
10.2018 - 06.2020
Recovery Support Technician
Whitman Medical Unit For Carle Health
07.2017 - 10.2018
Patient Care Technician, ICU
OSF Saint Francis Medical Center
04.2004 - 09.2015
No Degree - Certified Nursing Assistant
ERS, INC
High School Diploma -
Metamora Township High School