Jeremy Bamford

• Manage a team of 20-30 front-of-house staff members, providing training and guidance to ensure exceptional customer service.
• Developed and implemented standard operating procedures for front-of-house operations, resulting in improved efficiency and consistency.
• Oversee inventory management, including ordering supplies, monitoring stock levels, and minimizing waste.
• Created and maintained positive relationships with vendors to negotiate favorable pricing agreements.
• Conducted regular performance evaluations for front-of-house staff members, identifying areas for improvement and providing constructive feedback.
• Resolved customer complaints or issues promptly and effectively to ensure customer satisfaction.
• Implemented up selling techniques among the serving staff, resulting in an increase in average check size.
• Maintain cleanliness and organization of the dining area, ensuring compliance with health codes and regulations at all times
• Maintain accurate financial records including cash handling procedures, daily sales reports, and payroll documentation
• ServSafe Certified

- Overall here at Chili's I have learned a love for providing an experience for people and making them happy. I really enjoy cooking a plate of food myself and hearing from customers how delightful it was. I also love working with my staff, it has been an incredible journey to join them, assume the coach position and watch them grow.

• Led crews of 30+ performing high-pressure and ultra-high-pressure water blasting for equipment cleaning, surface preparation, and maintenance activities
• Maintained relationships with customers and coordinated with Plant Managers to schedule Job Dates/Work Load
• Enforced strict compliance with plant safety policies, OSHA regulations, and site-specific procedures
• Conducted Job Hazard Analyses (JHAs) and daily toolbox safety meetings to ensure safe execution of work
• In my role here, I took pride in leading a successful job completed safely. It was long hours, dirty labor, and always a painful amount of time away from home traveling, but I always loved going to a jobsite and getting the satisfaction of seeing smiles on every plant operator for how well their site is running after we had a job well done. Even more so I loved leading the jobsites in the field and being apart of the hard work with my guys, it was an experience that I will cherrish forever