Summary
Overview
Work History
Education
Skills
Certification
References
References
SUMMARY OF QUALIFICATIONS AND GOALS
Timeline
Generic

JEREMY BARKER

Mayer,USA

Summary

Dynamic Service Advisor with a strong background in customer service and vehicle repair cost estimation at Loves Truck Stop. Proven ability to enhance workflow efficiency and resolve conflicts effectively. Recognized for attention to detail and excellent communication skills, ensuring customer satisfaction and repeat business. Committed to delivering high-quality service in fast-paced environments.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Service Advisor

Loves Truck Stop
Mayer, Arizona
11.2023 - Current
  • Assisted customers with vehicle service inquiries and scheduling appointments.
  • Communicated effectively with technicians to relay customer needs and concerns.
  • Processed transactions efficiently using point-of-sale systems and payment processing tools.
  • Collaborated with team members to improve service efficiency and workflow processes.
  • Monitored inventory levels for automotive supplies and ordered as necessary.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Prepared invoices for services rendered and collected payments from customers.
  • Greeted customers and addressed their needs in a professional manner.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Upsold additional products or services when appropriate.
  • Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Drilling Assistant

Alford Drilling
Elko, NV
10.2022 - 07.2023
  • Supervisor: Clay White 208.789.8818
  • Duties: I help maintain the equipment and machinery. I drive and fill the water truck this fills a rod truck to feed the drill rigs. I maintain a cow tank with chemicals that support the drill rig. I collect earth samples of bags and chips for geologists to examine, and move equipment from one pad to another in a safe manner. I set up the drill pad and work within all MSHA guidelines. I fill out daily reports of vehicle/drill pad/safety equipment.
  • Assisted in rig setup and maintenance for efficient drilling operations.
  • Supported safety protocols by conducting routine inspections and checks.
  • Collaborated with team members to resolve operational challenges swiftly.
  • Documented daily activities and maintained accurate records of operations.
  • Responded quickly and appropriately to any emergencies that arose at the drill site.
  • Implemented safety practices onsite in accordance with company policies.
  • Assisted in the maintenance of drilling equipment and supplies.
  • Performed routine maintenance on drill rigs such as lubricating parts, changing filters.
  • Communicated effectively with Driller about any changes or problems encountered during drilling operations.
  • Maintained a clean work environment by disposing of waste properly according to regulations.
  • Provided assistance in troubleshooting mechanical issues with machinery onsite as needed.
  • Assisted Driller with daily operations, including well site preparation, casing and tubing installation, and cementing operations.
  • Organized and used drilling equipment and hand tools.
  • Used hand tools to unload materials, devices and machine parts.
  • Mobilized and demobilized rural and remote drilling worksites under tight timelines.

Administration Gun Processing/Inventory stocker

Davidson Inc.
Prescott Valley, AZ
02.2012 - 09.2022
  • Supervisor: Todd Shipp 928.710.4837
  • Reason for leaving: Better employment opportunity
  • Duties: I processed the intake of returned guns by customers or repaired/replaced guns by manufacture. I cross checked guns’ serial numbers to verify customer/manufacture. I manually cleared all guns for safety , and input all customer/manufacture/gun info into the system within the company and ATF guidelines/rules with complete accuracy.

Shipping Clerk

Cobham/ACR
Prescott Valley, AZ
01.2011 - 02.2012
  • Supervisor: Shelley Wilson 503.318.6311
  • Reason for leaving: Company relocated to Florida
  • Duties: I packed and shipped components with proper paperwork (if hazardous).

Aircraft Refurbisher/Installer/Detailer- Corporate Trainer for Detailing

Classic Interior Company
Cleveland, Ohio
01.2009 - 01.2011
  • Supervisor: Shannon Rupinski 1.440.476.2967
  • Reason for leaving: Relocating to Arizona
  • Duties: I trained employees on detailing of aircraft both exterior and interior. I also trained employees on removal and installation of interior components for refurbishment or to aid in the maintenance of aircraft. The exterior was polished/washed with wax and bright work was done at customer request. I removed and installed the interior components for refurbishment or to aid maintenance of aircraft. I also stripped, prepped and repaired interior components. I detailed the interior and exterior.

Aircraft Refurbisher/Installer

Gulfstream
Dallas, Texas
01.2008 - 01.2009
  • Supervisor: Randy Polk
  • Reason for leaving: Laid off
  • Duties: I removed and installed the interior components for refurbishment or to aid maintenance of aircraft. I also stripped, prepped and repaired interior components.

Aircraft Refurbisher/Installer/Detailer

INEX LLC
Dallas, Texas
01.2005 - 01.2008
  • Supervisor: Ron Gody 1.214.724.9570
  • Reason for leaving: Laid off
  • Duties: I removed and installed the interior components for refurbishment or to aid maintenance of aircraft. I also stripped, prepped and repaired interior components. I detailed the interior and exterior. The exterior was polished/washed with wax and brightwork was done at customer request.

Outbase Manager

INEX LLC
West Palm Beach
01.2003 - 01.2005
  • Supervisor: Chuck Glogouski 1.440.336.2646
  • Reason for leaving: Relocated to Dallas, Texas
  • Duties: I ran and maintained daily operations. I set employee and work schedules, planned and organized with maintenance on any work to be performed. Planned, scheduled, and helped order any supplies needed for jobs. I interviewed/hired potential employees and trained any new hires in all work that was to be performed. I removed and installed the interior components for refurbishment or to aid maintenance of aircraft. I also stripped, prepped and repaired interior components.

Aircraft Refurbisher/Installer

Classic Interior Company Inc.
Cleveland, Ohio
01.1998 - 01.2003
  • Supervisor: Ron Gody 1.214.724-9570
  • Reason for leaving: Promoted to outbase manager for Classic’s sister company INEX.
  • Duties: I removed and installed the interior components for refurbishment or to aid maintenance of aircraft. I also stripped, prepped and repaired interior components.

Education

High School -

Eastlake High School
Eastlake, OH
01.1998

Skills

  • Team collaboration
  • Attention to detail
  • Time management
  • Listening skills
  • Cost estimation
  • Mechanical aptitude
  • Excellent communication
  • Team player mentality
  • Workflow management
  • Bill preparation
  • Work order interpretation
  • Strong work ethic
  • Conflict resolution
  • Goal-oriented mindset
  • Multitasking and organization
  • Interpersonal skills
  • Self motivation
  • Data entry accuracy
  • Customer service
  • Vehicle inspection
  • Repair cost estimation
  • Point-of-sale transactions

Certification

  • Certified Aerial Work Platform Operator
  • Certificate of MSHA training: surface, metal, non-metal
  • Certified First Aid

References

  • Todd, Shipp, 928.710.4837, Prescott, AZ
  • Dave, Hartman, 1.928.533.6821, Prescott Valley, AZ
  • William, Jud, 1.623.465.7098, Dewey, AZ
  • Chad, York, 1.623.910.5621, Cordes Lakes, AZ

References

References available upon request.

SUMMARY OF QUALIFICATIONS AND GOALS

  • I currently have 10 months experience working on a Reverse Circulation Drilling Rig. We use a drilling method involving a large rotary drill and air compressor that yields high quality mineral and rock samples, free from contamination and material interference.
  • I also have 12 years experience in the removal, fabrication, modification, and installation of aircraft interior. I oversaw, and managed the daily operations of ten employees while training them in the detailing of aircrafts.
  • I have a strong work ethic; I am a quick study and have an eye for detail. I am motivated to perform above and beyond what is required.
  • Experience working with the following aircraft:
  • Beech jet/Hawker 400A
  • Hawker 700
  • Citation I, II, III, V, VII
  • Gulfstream G1 , G2, G3, G4, G150, G200
  • Falcon 50
  • Challenger 601/604
  • Legacy 600

Timeline

Service Advisor

Loves Truck Stop
11.2023 - Current

Drilling Assistant

Alford Drilling
10.2022 - 07.2023

Administration Gun Processing/Inventory stocker

Davidson Inc.
02.2012 - 09.2022

Shipping Clerk

Cobham/ACR
01.2011 - 02.2012

Aircraft Refurbisher/Installer/Detailer- Corporate Trainer for Detailing

Classic Interior Company
01.2009 - 01.2011

Aircraft Refurbisher/Installer

Gulfstream
01.2008 - 01.2009

Aircraft Refurbisher/Installer/Detailer

INEX LLC
01.2005 - 01.2008

Outbase Manager

INEX LLC
01.2003 - 01.2005

Aircraft Refurbisher/Installer

Classic Interior Company Inc.
01.1998 - 01.2003

High School -

Eastlake High School