Jeremy Battershell
Healthcare Administrator
Meridian,ID
Summary
Accomplished Executive skilled in building teams, connecting with customers, creating lasting relationships, and expanding service lines.
Overview
16
16
years of professional experience
40
40
years of post-secondary education
Work History
Director of Client Services
First Choice Health Networks
7 2022 - Current
- Developed EAP program's first-ever key account stratification process and key account management strategy
- Created sales and pricing strategy and comprehensive business plan to direct program investment to make program more sustainable and profitable
- Created and implemented numerous partnerships to improve program efficacy and operational efficiency
- Raised Member NPS by 10 points and reduced turnover by 29%.
- Mentored departmental team, boosting efficiency, success and morale among employees
Director of Business Development
BPA Health, Inc.
03.2021 - 07.2022
- Responsible for revenue growth, customer retention, brand-building and marketing, including managing company website
- Responded to state government Request for Proposals (RFP) and Invitations to Negotiate (ITN)
- Developed and implemented customer acquisition and retention strategy
- Leadership, management, and accountability for Business Development Team
- Regularly present sales pitches, training, and company promotion at industry association seminars and events.
Director of Provider & Client Services
BPA Health, Inc.
06.2018 - 03.2021
- Provider Network Manager who was promoted twice within first year to oversee Sales, HR, IT, Finance, & Operations
- Managed national network of behavioral healthcare providers and Call Center Operations
- Responsible for member satisfaction
- Ensured company met contractual compliance with service metrics for service lines utilizing public funding
- Built framework for multiple government contracts, which included operations planning, setting up IT infrastructure, building websites, and creating custom training videos and content.
Practice Manager
Direct Orthopedic Care, LLC & Allied Orthopedics
01.2016 - 03.2018
- Oversaw six orthopedic practices, managing over 70 direct reports
- Assisted in building Independent medical clinic from ground up including authoring employee handbook, performance appraisal program, IT infrastructure, and provider compensation
- Reduced spending by Streamlining supply chains, negotiating supply prices, and developing new sources of revenue by expanding service lines
- Negotiated with payors to increase revenue and oversaw Billing and AR.
Medical Operations Officer
Idaho Army National Guard
05.2008 - 04.2016
- Planned and coordinated medical operations to ensure adequate medical coverage for over 2000 soldiers
- Supervised Army Medics, RNs, PAs, and MDs
- Deployed to Iraq as second in command of 120 soldiers
- Created, implemented, and tracked pre-deployment training for over 450 soldiers, earning Bronze Star Medal for work in logistics.
Site Manager-Internal Medicine
St. Luke's Health System
06.2014 - 08.2015
- Managed day-to-day operations of 13-provider Internal Medicine Clinic with over 20 direct reports
- Managed logistics and implemented new programs to help organization's goal of Joint Commission compliance and patient safety
- Used EPIC EHR and numerous other software to manage budgets and personnel.
Education
Certificate in Human Rights -
Wassmuth Center For Human Rights
Boise, ID 05.2001 - 05.2021
Human Resources Management Certificate -
Cornell University
Virtual Classroom05.2018
Health Administration
University of Phoenix
Virtual Classroom 05.2001 - 05.2014
Bachelor of Science - Health Science Studies
Boise State University
Boise, ID 05.2001 - 05.2008
Skills
Strong interpersonal & communication skills
Human Resources
Health plans
Employee Assistance Programs
Marketing
Creative thinking
Software systems
Networking
Leadership
Business Strategy
Presenting
Budget compliance
References
Available upon request
Hobbies
I enjoy the outdoors, playing music with friends, and weekend getaways with the family.
Timeline
Director of Business Development
BPA Health, Inc.
03.2021 - 07.2022
Director of Provider & Client Services
BPA Health, Inc.
06.2018 - 03.2021
Practice Manager
Direct Orthopedic Care, LLC & Allied Orthopedics
01.2016 - 03.2018
Site Manager-Internal Medicine
St. Luke's Health System
06.2014 - 08.2015
Medical Operations Officer
Idaho Army National Guard
05.2008 - 04.2016
Certificate in Human Rights -
Wassmuth Center For Human Rights
05.2001 - 05.2021
Health Administration
University of Phoenix
05.2001 - 05.2014
Bachelor of Science - Health Science Studies
Boise State University
05.2001 - 05.2008
Director of Client Services
First Choice Health Networks
7 2022 - Current
Human Resources Management Certificate -
Cornell University
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