Jeremy Baumann

• Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
• Process Insured's Personal Property ie Cat/Sel, Price
• Request documentation for customers to support the claims
• Contact customers and explain State Farm process and procedures

Claim Associate-Express Duties and Responsibilities:

· Delivers a remarkable customer experience throughout the handling of lower complexity claims, identifying and ensuring prompt routing of claims to other functional areas.

· Receives and processes claim information, and communicate with internal and external customers via phone and other communication channels.

· Works in a team environment and handles low complexity/high volume work in contact/call center environment.

· Successful completion of required training programs and licensing; continuing education for licensing.

· Listen and communicate clearly, professionally and empathetically

· Work from established procedures and job aids and handle multiple computer applications while helping customers on the phone.

· Educate customers on the claim process

· Escalate problems or inquiries as needed

· Maintain quality, accuracy and professionalism in a fast-paced environment

· Ability to multi-task and adapt to changing environment

· Prior call center or customer service experience is preferred

• Answer Incoming call from Customers
• Start claim Process in filing the claim for customers
• Follow State Farm procedures by using Standard Claim Process

• Process and sorting mail for Agents
• Driving to the local Claims service center and delivering mail and picking up mail
• Sort and deliver incoming mail to specific departments in the building
• Processing cancellation notices going out to customers

• Working at the ISC in Atlanta
• Processing mail and sorting mail through machines
• Processing cancellations notices going out to policy holders