Highly personable human services-general labor professional seeking a stable position. Skilled in training staff and establishing rapport with individuals and groups. Self-motivated with exceptional communication and attendance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Delta-T Group Hartford, Inc
Middletown, CT
06.2020 - Current
Provide direct care support for individuals with developmental disabilities who reside in (FSF) residential programs such as Resources For Human Development, Arc of Midstate and SARAH Inc
Provide staff mentoring and consultation to enhance performance and professional development
Assist consumers with bathing, grooming, dressing and oral hygiene care both in private residence and facilities
Cook meals and assist consumers with eating tasks to support healthy nutrition
Schedule annual medical and dental appointments as needed per medical professional recommendation
Maintain master calendar of appointments, facility activities, meetings with home office and other agencies as applicable
Support needs and goals of each consumer by taking individuals to medical/dental appointments, to visit family and friends, to preferred leisure or recreational activities, and encouraging them to socialize with peers
Follow all BCBA, LMFT and any other professional staff/consultant’s guidance and directions to ensure residents needs and behavior plans are being met
Report any unusual occurrences or activities and health & safety issues to the program manager in a timely manner
Report special incidents and suspected resident abuse according to applicable laws and regulations to include completing special Incident report forms and report to program manager
Communicate on regular basis with day programs and other service providers and agencies as needed
Maintain daily notes in accordance with DDS, and any other daily data collection as outlined in residential home program design
Ensure all court orders are followed
Participate in development of IPP/ISP goals
Provide training to consumer as outlined in IPP/ISP to meet their goals
Purchase food and supplies using program/consumer funds as needed
Implement approved emergency procedures in event of fire, earthquake, or other natural disasters
Maintain clean, safe, and healthy environment by cleaning residential home, informing program manager about any broken/inoperable items, locking up medication and toxic chemicals, and reporting any problems that could cause injuries or illness
Attend staff meetings and participate in continuing education
Perform other duties as assigned
Commercial Cleaner
Merry Maids
Cheshire, CT
01.2016 - Current
Clean common areas by clearing debris, sweeping, vacuuming, damp mopping, steam-cleaning carpets, disinfecting, dusting, and odor illuminating
Clean and disinfect all restrooms sinks, toilets, countertops, floors, mirrors, etc
Replace bathroom sanitary supplies and maintain ample inventory
Wash and spot wash storage compartments files, desktops, office glass, office objects, partitions, doors and walls
Scrub, strip, burnish, buff, wax floors
Dust all furniture and fixtures thoroughly and carefully.
Remove trash from premises to designated area or to trash compactor
Accepted accountability for all assigned building keys, master keys and access cards
Move objects up to 50 lb around rooms or offices to clean behind and underneath them
Power wash and swept sidewalks
Complete all necessary production paperwork
Project Housekeeper
Masonicare Health Center
Wallingford, CT
12.2019 - 04.2022
Perform all duties in manner that demonstrates safety, respect, care and concern for residents / patients and staff. Report to clinical staff any concerns that might warrant attention on behalf of resident
Maintain healthy, clean, safe environment for population of Masonicare
Clean all common room areas including kitchen, cafeteria, lobby and break rooms
Perform cleaning functions specific to assigned facilities and based on seasonal-project requirements
When applicable, place safety hazard signs in building including wet paint and wet floor warning signs
Empty trash receptacles, dispose of trash into compactors or dumpsters
Respond to any major spills or cleaning crises.
Prepare conference rooms before and after important meetings
Monitor, clean and service washrooms
Help order supplies required for facility maintenance.
Report needs and concerns to appropriate staff, which may include submitting or recommending work orders
Assist in training of new staff on routine procedures
Report issues with vendors to supervisor
Assist or perform snow removal activities and minor maintenance, such as minor plumbing, replacing light bulbs, adjusting furniture, or other similar activities
Responsible for meeting with infection control, director of environmental services and nursing education to be compliant with covid-19 up to date information
Interim Supervisor
IH Services, Inc.
North Haven, CT
07.2019 - 07.2020
Work with Amazon Fulfillment Center to understand requirements and provide exceptional cleaning, trash, and floor services
Plan daily, weekly and quarterly assignments to delegate to general cleaners
Lead daily meetings about safety and productivity
Performed various administrative functions, including filing paperwork, nightly and weekly productivity emails updates to district manager and area manager
Accepted accountability for all assigned building keys, master keys and access cards
Ordering inventory
Assist in hiring, and employee reviews
Oversee team of ten general cleaners
Prioritized workload and assigned duties to meet deadlines
Conducted quality checks to assure tasks were completed correctly
Clean distribution center by cleaning offices emptying trash cans, servicing restrooms, wiping down workstations and machines
Housekeeper
The Towers At Tower Lane
New Haven, CT
09.2017 - 03.2019
Build rapport with potential residents, family members and friends etc to ensure engagement with Tower One Tower East
I acted as a public relations specialist in the case of dissatisfaction with quality of services
Schedule important routine maintenance and perform such on equipment and machines use for daily facility operations and document maintenance repair records
Participated in regular safety meetings, safety training and computer-based learning hazard assessments.
Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
Clean common areas by clearing debris, sweeping, vacuuming, damp mopping, steam-cleaning carpets, disinfecting, dusting, and odor illuminating
Clean windows, glass partitions, and mirrors using glass cleaner
Clean or service restrooms hourly
Scrub, strip, burnish, buff, wax floors
Received dirty linens from residents apartments then separated linens and towels by type. Wash then dry laundry following proper procedures
Move heavy furniture, equipment, or supplies weighing up to 100 pounds either manually or by using pallet jack
Trim shrubbery using hand mowers or power tools
Remove seasonal debris from grounds
Education
High School Diploma -
Elizabeth Ives Private School
North Haven, CT
2013
Skills
Computer Skills (internet, email, word processing)
Communication Skills (Being courtesy to guests, effective listener, ability to distress situations and be a team player)
Advocacy
Strong delegation and project management
Multitasking and Prioritizing
Methodologies and deployment
Machinery operation
Accomplishments
Masonicare Corporation knowledge of dementia trained by Kelly Papa, 2018
Supervised team of 20+ staff members
while employed at IH Services, Inc.
Ability to improve Tower One Tower East housekeeping department scores from 50% falling to 90% within seven months of my arrival
Implemented 3M commercial cleaners at Tower One Tower East to save department funds
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