Jeremy Benson
Chicago,IL
Summary
Dynamic professional with proven expertise in communication and problem-solving, honed at Chick-fil-A and Concord Music Hall. Excelled in team coordination, enhancing customer satisfaction, and ensuring secure, efficient operations. Skilled in money handling and conflict resolution, adept at adapting to diverse situations to achieve operational excellence.
Overview
6
6
years of professional experience
Work History
Front/Back of House
Chick-fil-A
Chicago
08.2018 - Current
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
- Facilitated smooth communication between patrons and management regarding any special requests or accommodations required during visits.
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
Security Officer
Concord Music Hall
Chicago, IL
06.2024 - 08.2024
- Preventing unauthorized items from entering the venue, such as by checking tickets, verifying guest lists, and performing luggage checks
- Controlling access points, preventing overcrowding, and ensuring smooth movement
- Responding quickly and efficiently to emergencies, accidents, or security threats
- Monitered backstage areas and access to ensure the general public doesn't enter.
Education
Music
Harold Washington College
Chicago, ILSkills
Great Communication
Great time management
Team Player
Money Handling
Attention to Detail
Problem Solving
Conflict resolution
Emotional intelligence
Relationship Building
Adaptability
Timeline
Security Officer
Concord Music Hall
06.2024 - 08.2024
Front/Back of House
Chick-fil-A
08.2018 - Current
Music
Harold Washington College