Jeremy Bland
Phoenix,Az
Summary
Highly trained individual who is responsible for assisting and guiding colleagues with moderately complex research. Strong analytical and organization skills within group settings. Demonstrates to ability to rely on Solutions Center as the departments source of truth to maintain quality and proformance. Involved in reviewing accounts and uncovering issues. Analyst capable of determining risk levels and communicating effectively with clients and internal personnel. Analyst with eleven years of experience in project management, training, supporting proficiency, and retention for new employees. Strong analytical, organizational, and leadership skills demonstrating the ability to resolve complex problems. Therefore, I have the ability to learn and adapt to new information and technology platforms.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Analyst
Bank of America
10.2021 - Current
- Engaged diverse teams to target improvements, resulting in enhanced operational effectiveness.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Fraud Analyst
American Express
01.2017 - Current
- Improved reliability of supply chain software, systems, database and order processing.
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Recovered over $30,000 worth of assets by effectively identifying fraud patterns.
- Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
Optum Medical Network
United HealthCare
12.2015 - 01.2017
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Prepared detailed reports and unit documentation and distributed completed files.
- Scheduled medical appointments and transportation for patients.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Participated in Team meetings with department heads to discuss census information, admissions and discharges for residents.
United HealthCare Military Veterans
UnitedHealth Group
02.2013 - 12.2015
- Optum Network,Phoenix AZ - Service Advocate Effectively collaborated with peers, business partners, and clients to ensure claims were processed correctly.
- Received inbound calls from healthcare providers and members to assist with benefits, eligibility, and technical issues.
- Identifying issues and trends through research and solution development.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
Associate's Degree - Psychology
Citrus College
Glendora, CA5 2011
Skills
- Excellent Verbal and written communication
- Trained and utilize systems such as MSS, Synergy, outlook, ENG, IEX, windows, and excel
- Relationship building skills
- Motivational techniques
- Creativity enhancement
- Feedback delivery
- Assertiveness training
- Task delegation
- Business ethics
- Professionalism development
- Coaching experience
- Training exercises
- Practice planning and management
Additional Information
- Awards , Employee of the Month Excellent Surveys Exceeded Department Goals
Accomplishments
Excellent Surveys
Exceeded Department Goals
Certification
- Certified Service Specialist, American Express
- Compliance Training - 2013-2020
Education and Training
true
Timeline
Senior Analyst
Bank of America
10.2021 - Current
Fraud Analyst
American Express
01.2017 - Current
Optum Medical Network
United HealthCare
12.2015 - 01.2017
United HealthCare Military Veterans
UnitedHealth Group
02.2013 - 12.2015
Associate's Degree - Psychology
Citrus College
- Certified Service Specialist, American Express
- Compliance Training - 2013-2020
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