Jeremy Blom

• Analyze sales data regularly to identify areas for improvement within the organization as well as potential growth opportunities within target markets.
• Consult multiple shops on how to run every aspect of their business better including but not limited to, Marketing, Efficiency, Managing by stats, How to Hire and Recruit, Sales, Customer Service, Customer Retention, Managing a Customer Database/Etc.
• Coach Owners and Employees on their specific jobs and how to be the best they can be.
• Teach various classes on Marketing, Efficiency, Getting the most Gross Profit, Leadership, Throughput, Employee Communication, Hiring and Firing, Inventory Management/etc.

• Trained new Auto Body Technicians on how to do everything from how to estimate, repair planning and blueprinting, to taking out dents, priming and blocking, painting, sanding and buffing, how to perform pre and post scanning, calibrations, alignment checks and theory, and to repair per OEM procedures.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

• Trained new Auto Body Technicians on how to do everything from how to estimate, repair planning and blueprinting, to taking out dents, priming and blocking, painting, sanding and buffing, how to perform pre and post scanning, calibrations, alignment checks and theory, and to repair per OEM procedures.
• Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting additional sales.
• Increased employee retention through effective performance management, coaching, and team-building activities.
• Optimized inventory management, reducing waste and ensuring availability of necessary parts for timely repairs.
• Enhanced customer satisfaction by implementing efficient workflow processes and streamlining repair procedures.
• Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
• Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
• Coordinated and supervised 5-7 shop and field service technicians and assigned tasks and work orders.
• Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
• Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly.
• Implemented custom dynamic marketing plan, increasing body shop sales 225%.
• Boosted revenue by developing strategic marketing initiatives and promotional campaigns for the body shop.
• Oversaw facility maintenance tasks to ensure a clean, well-organized workspace conducive to efficient operations.
• Maintained a safe work environment by enforcing safety policies, conducting regular inspections, and addressing potential hazards immediately.
• Improved staff productivity by implementing ongoing training programs focused on technical skills and customer service.
• Spearheaded process improvements that led to reduced cycle times and improved overall efficiency within the body shop operations.
• Supervised and managed shop operations and tasks.
• Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
• Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
• Managed financial aspects of the body shop, including budgeting, forecasting, expense tracking, and profit analysis.
• Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
• Established Dealership goals and evaluated key performance indicators (KPI) related to profitability, efficiency and revenue.
• Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
• Stocked shop with equipment, parts and other resources to promote timely service.
• Conducted regular performance reviews for staff members, providing constructive feedback and setting clear expectations for continued growth.
• Leveraged industry trends and competitor analysis to inform strategic decisions that contributed to the body shop''s ongoing success.
• Implemented quality control measures to ensure consistent high-quality repairs that met or exceeded industry standards.
• Examined damaged vehicles to determine degree of structural and mechanical damage.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Before we moved back to South Dakota I worked at Phil Long Ford in CO for a bit until I got hired by Brookings Auto Mall in Brookings, SD as the Manager/Trainer of the Body Shop. I then worked for First Lutheran Church for a bit before settling at Prostrollo Motors as the Manager/Trainer of the Body Shop.

Taught secondary and post secondary students Auto Body Repair with a NATEF curriculum. Taught for two years and then we started having kids so go a full time year round job so my wife could stay. Now we are empty nesters.