Jeremy D Bragg
Ridgeland,MS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Emergency Preparedness Officer
Mississsippi Emergency Management Agency
10.2021 - Current
- Facilitate development and execution of the whole community, all hazards preparedness activities according to state and federal guidelines
- Develop, administer, and conduct emergency/disaster preparedness training
- Develop, maintain, and evaluate plans to ensure adequacy and conformance
- Assist with Radiological preparedness which encompasses Waste Isolation Pilot Program(WIPP)
Telephone Interviewer
Dynata
02.2022 - Current
- Continuously exceeded project production rate goal
- Maintain professional execution throughout interview process
- Conducted interviews with participants to assess eligibility
Development Coordinator
The Salvation Army
05.2021 - 09.2021
- Develop fundraising plans, participate in solving logistical issues, and collaborate with multiple colleagues and departments
- Supervise a team of junior-level members
- Defined and integrated roles, responsibilities, and processes for the business team and data management organization
Administrative Assistant
Impoving Quality of Life, Inc
01.2021 - 05.2021
- Communicate with family services and local courts in regard to the client’s treatment and recovery
- Executed record filing system to improve document organization and management
- Developed strategies to streamline and improve office procedures
Commerce Lead
Kroger
04.2020 - 05.2021
- Maintain intake of customer orders and distribute and assign work to Selectors and Customer
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness, and willingness to help wherever needed
Operations Team Lead
Belk
08.2018 - 03.2020
- Responsible for leading CORE operations processes in the store including prepping dock area, unloading trailers, and processing merchandise
- Assist in the initial training of new associates when requested and assigned
- Help create an environment that encourages cooperation and collaboration from all team members
Customer Service Representative
Saks Fifth Avenue(Saks.com)
05.2016 - 07.2018
- Use knowledge of company products, services, and policies to assist customers with inquiries, complaints, or problems via telephone, email, or chat
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
Customer Service Agent
Alorica
01.2015 - 04.2016
- Answer client requests or inquiries concerning services, products, billing, and claims
- Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
Head Cashier
Lowes
04.2013 - 01.2015
- Process sales transactions and refunds, monitor cash drawer amounts and maintain the cleanliness of the checkout area
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
Office Manager
Rooms To Go
10.2004 - 08.2012
- Coordinate workflow among administrative and office staff
- Track office expenses and create monthly reports for senior management
- Created, maintained, and updated filing systems for paper and electronic documents
- Developed and maintained successful relationships with vendors, suppliers, and contractors
Education
Bachelor of Arts - Criminal Justice
Jackson State University
Jackson05.2019
Associate of Science - Psychology
Georgia Perimeter College
Clarkston, GA05.2009
Skills
- Microsoft Word Suite
- Customer Service
- Data Entry
- Logistics
- Operations
- Payroll
- Public Relations
- Research
- Analysis skills
- Office Management
- Budgeting
- Technical Support
- Emergency Operation Plan Development
- Training and Development
Accomplishments
Graduated Magna cum laude(3.7 GPA) from Jackson State University
Timeline
Telephone Interviewer
Dynata
02.2022 - Current
Emergency Preparedness Officer
Mississsippi Emergency Management Agency
10.2021 - Current
Development Coordinator
The Salvation Army
05.2021 - 09.2021
Administrative Assistant
Impoving Quality of Life, Inc
01.2021 - 05.2021
Commerce Lead
Kroger
04.2020 - 05.2021
Operations Team Lead
Belk
08.2018 - 03.2020
Customer Service Representative
Saks Fifth Avenue(Saks.com)
05.2016 - 07.2018
Customer Service Agent
Alorica
01.2015 - 04.2016
Head Cashier
Lowes
04.2013 - 01.2015
Office Manager
Rooms To Go
10.2004 - 08.2012
Bachelor of Arts - Criminal Justice
Jackson State University
Associate of Science - Psychology
Georgia Perimeter College
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