Jeremy Bridgemohansingh
Lake Grove,NY
Summary
Dedicated professional brings 10 years of blended success managing, monitoring, and maintaining employees in various departments in the organization, assisting and supporting clients, and generating new goals and policies by implementing operational effectiveness and content management strategies. Demonstrates a strong work ethic when completing daily operations and a wide range of challenging deliverables, while maintaining overall organization efficiency and integrity. Hard-working and dedicated individual with the ability to multitask towards success and growth.
Overview
8
8
years of professional experience
Work History
Client Service Representative
NYU Langone Facility Group Practices
2023.09 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Operations Support Manager
Artisans Of Medicine NYC
2022.09 - 2023.07
- Investigated facility wide issues to determine causes and develop solutions.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Assisted in recruiting, hiring and training of team members.
- Completed continuous assessments of all areas of the private practice to put together improvement plans.
- Provided various support and training to all employees .
- Trained new employees on proper protocols and customer service standards.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
ASSISTANT ADMINISTRATOR
The Bristal
2021.11 - 2022.11
- Work with the Executive Director to manage and support the daily operations of the facility and all its departments
- Communicate with residents daily and often to ensure all residents needs are being met
- Help facilitate changes and support staff needs and concerns
- Assist department heads in boosting overall department efficiency.
ASSISTANT ADMINISTRATOR
Highland Care Center
2019.09 - 2020.08
- Manage and support the daily operations of the facility and all its departments
- Perform a variety activities to include human resources, budgeting planning, financial reporting, , research report and compliance among other functions
- Administers administrative support to all departments boosting operational effectiveness.
ADMINISTRATOR IN TRAINING/DIRECTOR OF HOSPITALITY
Glen Cove Center for Nursing & Rehabilitation
2018.05 - 2019.08
- Serves as the Administrator in Training and oversees all facility operations, ensuring the highest levels of hospitality and services are provided
- Establish and implement departmental policies, goals, objectives and procedures conferring with the Administrator
- Represents facility management in resolving any guest or property related issues.
OPERATIONS MANAGER
ABH Nature's Products
2016.05 - 2018.05
- Coordinate, manage and monitor the workings of various departments in the organization
- Manage staff shifts and duties daily with organization and prioritization to boost office efficiency
- Improve processes and policies in support of organizational goals.
Education
Masters in Public Health, MPH - Public Health
St. Joseph's College
05.2024
Healthcare Administration Certification -
Robert Wesleyan College
01.2019
Masters of Business in Executive Business Administration, EMBA -
St. Joseph's College
01.2016
Bachelor's in Accounting -
St. Joseph's College
01.2014
Skills
- Staff Education and Training
- Customer Retention Strategies
- Medical Terminology Knowledge
- Inventory and Supply Management
- Document Management
- Business Correspondence Writing
- Budget Administration
- Performance Reporting
- Process Improvement
- Financial Management
- Business Development
- Program Administration
- Health and Safety Compliance
- Workflow Optimization
- Organizational Management
- Budget Development and Management
- Management
- Planning and Implementation
- Cultural Awareness
- Building and Facility Management
Expertise
Executive Administration, Management, Operations, Public Health, Natural Leader, Attention to Detail, Time Management, Problem Solver
Affiliations
American College for Healthcare Executives (ACHE)
Healthcare Executives Club (HEC)
Timeline
Client Service Representative
NYU Langone Facility Group Practices
2023.09 - Current
Operations Support Manager
Artisans Of Medicine NYC
2022.09 - 2023.07
ASSISTANT ADMINISTRATOR
The Bristal
2021.11 - 2022.11
ASSISTANT ADMINISTRATOR
Highland Care Center
2019.09 - 2020.08
ADMINISTRATOR IN TRAINING/DIRECTOR OF HOSPITALITY
Glen Cove Center for Nursing & Rehabilitation
2018.05 - 2019.08
OPERATIONS MANAGER
ABH Nature's Products
2016.05 - 2018.05
Masters in Public Health, MPH - Public Health
St. Joseph's College
Healthcare Administration Certification -
Robert Wesleyan College
Masters of Business in Executive Business Administration, EMBA -
St. Joseph's College
Bachelor's in Accounting -
St. Joseph's College
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