Jeremy Bryant
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients and increasing revenue. Skilled in customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Service Representative
COUNTRY Financial
08.2023 - Current
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
Sales and Marketing Specialist
FN Funding
01.2021 - 03.2023
- Prospected and qualified new business partners and opportunities using various methods such as social media searches, industry networking events, cold calling, and previous client referrals
- Created proposals and negotiating terms for affiliate marketing partnerships and product donations
- Led prospects through the full sales cycle from initial contact to a closed deal with an executed contract
- Achievements Include: 28 new partners were added who have donated various products to our vehicle giveaways
- Increased brand awareness by creating engaging social media content and managing online platforms.
- $280k in donations generated from quarterly email blitzes
- Established strong relationships with clients through exceptional customer service and communication skills.
- Added 12 new businesses as paid advertisers.
- Added 5 multi-year Racer Support Tour partners who provided product donations and sponsorship money.
Sales Supervisor
Esurance
01.2018 - 01.2020
- Managed a team of 8 specialty sales agents that sold exclusively in high fraud areas that required additional underwriting
- Coached my team in conversational questioning techniques to maintain a positive call flow
- Changed their mindset from being robotic on calls to having a sales conversation to put customer at ease despite the additional probing questions
- Created action plans for agents who were unable to meet and/or maintain minimum standards
- Tailored plans to each agent's blind spot(s) to maximize their chance of closing the sale on that initial call
- Audited sales calls to identify areas of opportunity to streamline our sales process
- Consistently exceeded monthly, quarterly, and yearly team goals for sales, retention, and quality
- Achievements Include: Voted Agent Council Vice President then President by my peers.
- Increased team quality to 98% from 92%.
- Completed the Emerging Leader Program and was Mentored by CFO Allen Meil.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
Licensed Insurance Sales Agent
Bankers Life and Casualty
01.2017 - 01.2018
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Presented financial services to our target market of senior citizens aged 65 and up (Medicare supplements, life insurance, annuities, long term care, and critical illness policies).
- Translated complicated financial concepts into easy-to-understand terms.
- Converted those presentations into closed sales at a rate of 20%.
- Leveraged those sales into new referrals for leads to future business.
- Reviewed client's current insurance products to recommend appropriate services.
- Conducted regular follow-ups with prospective clients, nurturing leads and converting them into loyal customers.
Training Specialist
GEICO
01.2012 - 01.2017
- Successfully completed Trainer Development Program.
- Monitored agent calls to identify areas of opportunity and blind spots.
- Performed live speaking engagements to new hire groups ranging in size from 20 – 200
- Managed teams of up to 10 agents when supervisors were out on vacation or on business trips.
- Mentored new agents coming out of initial training who struggled transitioning to live calls.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
Licensed Insurance Sales Agent
GEICO
01.2010 - 01.2012
- Converted incoming customer calls into new auto insurance policies at a rate of 35%
- Made Gold Tier Chairman's Club (2000+ annual sales) 2 times as a sales agent
- Educated customers on policy features, benefits, and options, allowing them to make informed decisions about their coverage.
- Achieved top sales performance by consistently meeting and exceeding monthly quotas through effective call management.
- Assisted in training new team members on company procedures, products, and best practices for an exceptional purchase experience.
Education
High School Diploma -
Uniondale High School
Uniondale, NY06.1995
Skills
- Coaching
- Mentoring
- Public Speaking
- Critical and Creative Thinking
- Team Building
- Process Improvement
- Account Management
- Pipeline Management
- Account Servicing
- Customer Relationship Management
- Relationship Building and Management
Certification
Georgia Property and Casualty Insurance License
Timeline
Client Service Representative
COUNTRY Financial
08.2023 - Current
Sales and Marketing Specialist
FN Funding
01.2021 - 03.2023
Sales Supervisor
Esurance
01.2018 - 01.2020
Licensed Insurance Sales Agent
Bankers Life and Casualty
01.2017 - 01.2018
Training Specialist
GEICO
01.2012 - 01.2017
Licensed Insurance Sales Agent
GEICO
01.2010 - 01.2012
High School Diploma -
Uniondale High School
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