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JEREMY B. SUTHERLAND
Lawrenceburg,KY
Work Preference
Summary
Detail-oriented state government analyst with a strong foundation in Medicaid policy and healthcare systems. Proven ability to conduct data analysis and enhance compliance processes, leading to improved program outcomes. Adept at collaborating with stakeholders and executing precise data entry tasks to support operational efficiency.
Overview
14
14
years of professional experience
Work History
Research Analyst
Kentucky Department for Medicaid Services
02.2024 - 12.2025
- Conducted research and policy analysis to inform statewide Medicaid initiatives, enhancing data accuracy in support of operational needs.
- Authored state plan amendments impacting compliance and reimbursement processes, enhancing data integrity.
- Conducted research and policy analysis to inform statewide Medicaid initiatives and support data entry tasks.
- Collaborated with stakeholders to develop research proposals and project plans, ensuring alignment with strategic objectives.
Field Pharmaceutical Liaison
Cordant Health Solutions
01.2022 - 01.2024
- Facilitated communication among patients, providers, and pharmacy operations to improve service delivery.
- Coordinated medication fulfillment and delivery processes, ensuring adherence to regulatory compliance.
- Resolved service issues through proactive communication, enhancing customer satisfaction.
- Maintained accurate records and documentation within highly regulated healthcare environments.
NOC Technician
Creative Realities
01.2019 - 01.2022
- Diagnosed and resolved hardware, software, and connectivity issues to enhance system performance.
- Managed high-volume support queues, achieving SLA compliance and timely issue resolution.
- Managed high-volume support queues to ensure SLA compliance and deliver timely issue resolution.
- Coordinated field technicians and vendors to reduce downtime and sustain network reliability.
Helpdesk Analyst
Papa John's
01.2018 - 12.2019
- Resolved POS systems, network connectivity, user accounts, hardware, and software issues.
- Facilitated rollout and support of new systems, upgrades, and operational initiatives.
- Managed large-scale retail technology environment across geographically distributed locations.
Immunization Registry Analyst
Kentucky Department for Public Health
01.2012 - 01.2018
- Enhanced data accuracy in statewide healthcare systems and immunization registries through targeted support, contributing to better decision-making.
- Supported compliance initiatives for federal and state healthcare regulations, ensuring adherence and minimizing risks.
- Conducted software testing and validation to ensure system reliability.
- Led training sessions for staff and end users on system functionality and business processes.
- Streamlined administrative workflows by delivering technical and operational assistance across various programs, improving overall effectiveness.
Education
Associate of Applied Science (AAS) - Network Administration
Bluegrass Community & Technical College
Lexington KY01-2013
Skills
- Data analysis and validation
- Statistical analysis
- Regulatory compliance
- Reporting and documentation
- Process improvement
- Stakeholder management
- Medicaid research
Accomplishments
- Developed policy and research products supporting statewide Medicaid decision-making.
- Authored and contributed to State Plan Amendment documentation.
- Supported mission-critical healthcare and technology platforms serving large user populations.
- Built a career that combines government operations, healthcare expertise, and technical support experience.
- Recognized for translating complex technical and regulatory concepts into understandable guidance.
Technical Environment
Windows, macOS, Active Directory, Remote Support, Network Troubleshooting, Ticketing Systems, Help Desk Operations, Microsoft Office Suite, Adobe Creative Suite, KDLIS-IS, CDLIS, AVIS, HEAT TIS, KAMES, Medicaid Program Systems, Service Now, and SQL
Timeline
Research Analyst
Kentucky Department for Medicaid Services
02.2024 - 12.2025
Field Pharmaceutical Liaison
Cordant Health Solutions
01.2022 - 01.2024
NOC Technician
Creative Realities
01.2019 - 01.2022
Helpdesk Analyst
Papa John's
01.2018 - 12.2019
Immunization Registry Analyst
Kentucky Department for Public Health
01.2012 - 01.2018
Associate of Applied Science (AAS) - Network Administration
Bluegrass Community & Technical College