JEREMY BURKS
Fayetteville,NC
Summary
I am a results-driven individual focused on delivering exceptional support for customer needs. With over 6 years in the customer service field, I have learned to successfully manage concerns and resolve conflicts to maximize customer satisfaction. Priding myself on my conflict resolution and customer relations skills, I believe theres no task too big where there are humans involved.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Service Representative
Foundever
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Led with Honesty, Integrity, Loyalty, and Service.
VEHICLE DETAILER
CROSS CREEK SUBARU
10.2023 - 05.2024
- Assisted in maintaining inventory levels of detailing supplies
- Cleaned engine compartments using appropriate cleaning solutions and power washers
- Provided assistance in loading and unloading vehicles at designated locations
- Completed assigned tasks within specified time frames while ensuring quality standards are met
- Performed comprehensive detailing of vehicles, including vacuuming, washing and waxing exteriors, shampooing interiors, and polishing chrome
- Demonstrated strong customer service skills when interacting with customers regarding detail services
- Followed safety procedures while operating machinery in order to prevent accidents or injury
- Operated industrial lifts in order to work on cars undercarriage.
BILLETING COORDINATOR
ICS FEDERAL
03.2023 - 08.2023
- Conducted regular inspections of barracks to verify that they meet quality standards
- Organized and coordinated billeting activities for large groups, ensuring efficient operations
- Coordinated transportation arrangements for Soldiers as needed
- Assigned rooms to soldiers as needed.
STOCKER
SAS RETAIL SERVICES
11.2022 - 03.2023
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards
- Provided assistance to customers with locating items
- Sorted pallets and containers and transported items to sales floor for stocking
- Collaborated closely with team members to complete assigned tasks efficiently in a timely manner
- Replenished perishable items and marked out expired items upon removing from shelves
- Utilized forklift, pallet jack, and other material handling equipment to transport materials between storage areas.
DELIVERY DRIVER
2 RIM KHONG RESTAURANT
06.2020 - 06.2022
- Established long-term relationships with customers by delivering on time, interacting professionally, and responding quickly to questions
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving to work ready to work right away
- Developed a strong sense of the most efficient routes to avoid traffic and construction on local roads and highways
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Greeted recipients, delivered food and packages, and obtained proper signatures for all deliveries.
RETAIL MERCHANDISER
VANS VF CORPORATION
11.2018 - 08.2019
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Was in charge of pricing merchandise, stocking shelves, and taking inventory of supplies
- Followed merchandising guidelines to present visually appealing displays
- Developed customer relationships in order to increase the likelihood of repeat business
- Actively sought out opportunities for personal growth and development.
Education
HIGH SCHOOL DIPLOMA IN GENERAL STUDIES -
TERRY SANFORD HIGH SCHOOL
Fayetteville, NC06.2018
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Issue Resolution
- Product Recommendations
- Policy understanding
- Database Management
- Relationship Building
- Calm and Professional Under Pressure
- Computer Skills
- Money handling abilities
Certification
Driver's License
Timeline
Member Service Representative
Foundever
08.2024 - Current
VEHICLE DETAILER
CROSS CREEK SUBARU
10.2023 - 05.2024
BILLETING COORDINATOR
ICS FEDERAL
03.2023 - 08.2023
STOCKER
SAS RETAIL SERVICES
11.2022 - 03.2023
DELIVERY DRIVER
2 RIM KHONG RESTAURANT
06.2020 - 06.2022
RETAIL MERCHANDISER
VANS VF CORPORATION
11.2018 - 08.2019
HIGH SCHOOL DIPLOMA IN GENERAL STUDIES -
TERRY SANFORD HIGH SCHOOL