Jeremy Cable
Marion,NC
Summary
Motivated worker with experience in communication, IT, Point of Sale, and customer service. Plans to pursue a bachelor’s degree in IT. 150+ hours of community service with organizations like the YMCA and The Salvation Army. Looking to gain experience in IT and a broader understanding of IT business operations.
Overview
5
5
years of professional experience
Work History
Helpdesk Analyst T2
Ingles Markets
10.2023 - Current
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
Helpdesk Analyst T1
Ingles Markets
09.2022 - 10.2023
- Troubleshooting POS devices and applications as well as general technology such as PC’s, VDI’s, timeclocks
- Used ticketing systems to manage and process support actions and requests.
Cashier Associate
BI-LO Grocers
02.2019 - 06.2020
- Communicating with customers, ringing up and bagging items, organizing and stocking products, and keeping the store clean.
Education
High School Diploma -
McDowell Early College
05.2020
Associates in Applied Science Degree -
McDowell Technical Community College
05.2020
Skills
- Proficient in Microsoft operating systems and Microsoft applications (including Excel, Word, and Office)
- Experience with Linux operating systems
- Experience with ServiceNow ticketing systems
- Experience with Active Directory systems
- Experience with Point of Sale devices and systems
- Teamwork
- Customer Service
- Computer Assembly
- Organization
- Communication (Written and Verbal)
Accomplishments
- Authored multiple knowledge base articles for IT support with 100+ successfully published
Timeline
Helpdesk Analyst T2
Ingles Markets
10.2023 - Current
Helpdesk Analyst T1
Ingles Markets
09.2022 - 10.2023
Cashier Associate
BI-LO Grocers
02.2019 - 06.2020
High School Diploma -
McDowell Early College
Associates in Applied Science Degree -
McDowell Technical Community College
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