Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Calanche

EL PASO,TX

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

8
8
years of professional experience

Work History

Manager of Operations

Aviators & Papa Doble
01.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Project Manager for Customer Service

Savers Thrift Store
02.2021 - 11.2023
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Planned, designed, and scheduled phases for large projects.
  • Provided detailed project status updates to stakeholders and executive management.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and implemented strategic project plans to meet business objectives.
  • Prepared and submitted project invoices for review and approval.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Managed projects from procurement to commission.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Developed and implemented project plans and budgets to ensure successful execution.

Voice of the Customer Specialist

Savers Thrift Store
02.2016 - 11.2021
  • Recorded product or service failure complaints and notified appropriate departments.
  • Identified customer issues with products or services, investigated causes and initiated resolutions.
  • Provided customers with detailed information on company products, services and materials.
  • Accurately tracked and recorded customer interactions in CRM platform.
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Created and maintained detailed database to develop promotional sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

Associate of Arts - History

The University of Texas At El Paso
El Paso, TX
06.2025

High School Diploma -

J.M. Hanks
El Paso
06.2012

Skills

  • Contract Management
  • Project Planning
  • Compliance Monitoring
  • Procedure Development
  • Data Analysis
  • Project Management
  • Productivity Improvement
  • Work Flow Planning

Timeline

Project Manager for Customer Service

Savers Thrift Store
02.2021 - 11.2023

Manager of Operations

Aviators & Papa Doble
01.2021 - Current

Voice of the Customer Specialist

Savers Thrift Store
02.2016 - 11.2021

Associate of Arts - History

The University of Texas At El Paso

High School Diploma -

J.M. Hanks

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