Jeremy Calcano
Boston,MA
Summary
Seeking a challenging position that enables me to utilize my strong leadership skills in the best possible way to achieving the company's goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lab IT Technician
Biogen
09.2024 - Current
- Onboarded and offboarded Lab PCs.
- Responded to support requests from end-users.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Created powershell scripts for onboarding tasks.
- Worked with vendor to troubleshoot lab instrument issues.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Proved successful working within tight deadlines and a fast-paced environment.
Level 2 Onsite Support
Sanofi
07.2022 - Current
- Provided onsite IT support to over 350 users
- Onboard/Offboard
- Software installation support
- Asset Management
- Network Troubleshooting
- Hardware Repair
- Delivered comprehensive user training for new hires
- Contributed to IT infrastructure for Company acquisition project
- Trained fellow team members
Field Technician
Wingman Technology
09.2020 - 04.2022
- Worked with a wide variety of technologies including network, IP camera and POS installations
- Responded to all Bozzuto IT tickets in the Boston area
- Imaging
- Post Imaging Management
- Computer / Desk Set ups
- Ethernet Cable Termination
- Network Troubleshoot
- Microsoft Office / Email set up
- Office Printer Set Up
- PC Hardware Replacement
- Trained fellow team members
- Prepared and submitted reports to document work performed and provide progress updates to management.
Education
Associate of Science - Computer Information Systems
Mount Wachussett Community College
Web Development -
Bunkerhill Community College
Boston, MASkills
- HTML
- Information security
- Ethical Hacking
- Secure Protocols and practices
- Business Continuity
- Data confidentiality, integrity and availability
- Network troubleshooting using 7 OSI layers
- TCP/IP
- Wireshark
- Powershell scripting
- My SQL
- Desktop Support
- Network security
- Network Installs/Upgrades
- Computer Repair/Maintenance
- Imaging and Post Imaging Management
- Computer / Desk Set ups
- Ethernet Cable Termination
- Microsoft Office
- Email set up
- Office Printer Set Up
- PC Hardware Replacement
- Onboard/Offboard
- Software installation support
- Asset Management
- Hardware Repair
Certification
- CompTIA Network+ - Computing Technology Industry Association. Valid until 12/30/26
- CompTIA Security+ - Computing Technology Industry Association. Valid until 12/30/26
Timeline
Lab IT Technician
Biogen
09.2024 - Current
Level 2 Onsite Support
Sanofi
07.2022 - Current
Field Technician
Wingman Technology
09.2020 - 04.2022
Associate of Science - Computer Information Systems
Mount Wachussett Community College
Web Development -
Bunkerhill Community College
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