Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jeremy Calcano

Jeremy Calcano

Boston,MA

Summary

Seeking a challenging position that enables me to utilize my strong leadership skills in the best possible way to achieving the company's goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lab IT Technician

Biogen
09.2024 - Current
  • Onboarded and offboarded Lab PCs.
  • Responded to support requests from end-users.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Created powershell scripts for onboarding tasks.
  • Worked with vendor to troubleshoot lab instrument issues.
  • Configured systems according to prescribed software and hardware frameworks.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Proved successful working within tight deadlines and a fast-paced environment.

Level 2 Onsite Support

Sanofi
07.2022 - Current
  • Provided onsite IT support to over 350 users
  • Onboard/Offboard
  • Software installation support
  • Asset Management
  • Network Troubleshooting
  • Hardware Repair
  • Delivered comprehensive user training for new hires
  • Contributed to IT infrastructure for Company acquisition project
  • Trained fellow team members

Field Technician

Wingman Technology
09.2020 - 04.2022
  • Worked with a wide variety of technologies including network, IP camera and POS installations
  • Responded to all Bozzuto IT tickets in the Boston area
  • Imaging
  • Post Imaging Management
  • Computer / Desk Set ups
  • Ethernet Cable Termination
  • Network Troubleshoot
  • Microsoft Office / Email set up
  • Office Printer Set Up
  • PC Hardware Replacement
  • Trained fellow team members
  • Prepared and submitted reports to document work performed and provide progress updates to management.

Education

Associate of Science - Computer Information Systems

Mount Wachussett Community College

Web Development -

Bunkerhill Community College
Boston, MA

Skills

  • HTML
  • Information security
  • Ethical Hacking
  • Secure Protocols and practices
  • Business Continuity
  • Data confidentiality, integrity and availability
  • Network troubleshooting using 7 OSI layers
  • TCP/IP
  • Wireshark
  • Powershell scripting
  • My SQL
  • Desktop Support
  • Network security
  • Network Installs/Upgrades
  • Computer Repair/Maintenance
  • Imaging and Post Imaging Management
  • Computer / Desk Set ups
  • Ethernet Cable Termination
  • Microsoft Office
  • Email set up
  • Office Printer Set Up
  • PC Hardware Replacement
  • Onboard/Offboard
  • Software installation support
  • Asset Management
  • Hardware Repair

Certification

  • CompTIA Network+ - Computing Technology Industry Association. Valid until 12/30/26
  • CompTIA Security+ - Computing Technology Industry Association. Valid until 12/30/26

Timeline

Lab IT Technician

Biogen
09.2024 - Current

Level 2 Onsite Support

Sanofi
07.2022 - Current

Field Technician

Wingman Technology
09.2020 - 04.2022

Associate of Science - Computer Information Systems

Mount Wachussett Community College

Web Development -

Bunkerhill Community College

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Jeremy Calcano