Jeremy Campbell
Alexandria,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Senior Restaurant Manager
Nando’s Peri Peri
01.2013 - Current
- Overseeing and conducting strategy meetings for restaurants in my District area
- Conducting every Monday morning Inventory
- Troubleshoot and write weekly report explaining sales and product
- Cash Over/Short counting safe and deposits
- Recruiting performing phone/in-person interviews be able to read and analyze behavior
- Training that’s new or veteran associates to either begin career/ continuing development
- Resolving guest complaints.Organizing Monthly Manager schedules and Weekly staff schedules for shift.
Shift Leader
Potbelly Sandwich Works
10.2011 - 01.2017
- Supervised other staff during shifts worked
- Ensured staff completed all shift tasks
- Interacted with all customers in a friendly manner
- Resolved customer complaints
- Weekly staff schedules for shift
- Ensured all close-down duties were completed, including mopping, cleaning and disinfection of food preparation surfaces
- Performed money counts with cashiers of drawers and addressed discrepancies.
Price Enterprise Construction
05.2008 - 10.2011
- Helped renovate HUD apartment complexes, facilities, and service buildings in the D.C
- Area
- Performed various physical duties as assigned
- Maintain all safety standards
- Move, secure, installed, build, load, or unloaded materials
- Performed some specialized tasks which may require on-the job training
- Effectively used heavy and light equipment, depending on the job-site/assignment.
Support Staff
Boys & Girls Club
06.2010 - 08.2010
- Implement, promote and stimulate program participation
- Provide guidance and role modeling to members
- Oversees the provision of day-to-day program activities in accordance with established standards and goals
- Secure and maintain materials, equipment and other resources belonging to the program area(s) and maintain cleanliness and organization of program area(s).
Education
Communications Major - Communications Systems Technology
West Virginia University
Charleston, WV05.2008
High School Diploma -
Friendship Collegiate Academy
05.2008
Skills
- Staff Management
- Menu Development
- Recruitment
- Schedule Coordination
- Operations Management
- Customer Engagement
- Pre-Shift Walk-Through
- Business Operations Expertise
- Food Plating and Presentation
- Shift Management
- Adaptable
- Supervisory Skills
- Performance Improvement
- Inventory Control and Record Keeping
- Staff Scheduling
- Complaint Resolution
- Passion for Customer Satisfaction
- Food Service Background
References
Available upon request
Timeline
Senior Restaurant Manager
Nando’s Peri Peri
01.2013 - Current
Shift Leader
Potbelly Sandwich Works
10.2011 - 01.2017
Support Staff
Boys & Girls Club
06.2010 - 08.2010
Price Enterprise Construction
05.2008 - 10.2011
Communications Major - Communications Systems Technology
West Virginia University
High School Diploma -
Friendship Collegiate Academy