Jeremy Carrasco
Jamaica,NY
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Customer Service Representative with 5+ years of experience in customer service and customer service in Airline industry looking to secure a position at an Airport with growth potential. Seeking to transition into new field where these skills can be leveraged to enhance team performance.
Overview
7
7
years of professional experience
Work History
Airport Customer Service Representative 40 Hour/Wk
Hallmark Aviation Services/ VIP Hospitality
05.2023 - Current
- Assisting passengers with check-in, including self-serve and assisted check-in
- Verifying travel documents and checking boarding passes before heading to TSA
- Providing flight information, including news about delays and cancellations
- Working with Custom Border Patrol (CBP) cueing the right passengers to either US Citizen and green card holder line or if they come with a Visa or ESTA’s
- Helping passengers with disembarkation and offering directions to arriving and transiting
- Helping supervisor and becoming acting supervisor running the floor, placing staff on post and sending breaks on time
- Assisted in developing customer service protocols for improved efficiency.
Receiving Associate 37 Hour/Wk
Macy’s Inc.
02.2018 - 07.2023
- Responsible for providing invoicing, billing, and transactional support to the company
- Boosted overall store productivity by collaborating with team members on various tasks such as sorting products, tagging security tags on merchandise and updating inventory systems.
- Unloaded pallets and deliveries and organized products in the sales floor.
- Participated in store maintenance per the current visual guidelines including: proper merchandising, signage and store cleanliness.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Seasonal Sales Associate 25 Hour/Wk
LID’s Inc.
09.2017 - 01.2018
- Responsibilities included worked closely with customers to help sell the merchandise they are looking for.
- Answered their questions about the products and recommend the right solutions.
- Replenished stock promptly to maintain organized and attractive display areas.
- Be able to promptly resolved customer complaints and ensure maximum client satisfaction.
- Meet or exceed Company Objectives in all individual statistics.
- Managed cash register transactions accurately, ensuring smooth and efficient customer checkout.
Education
Associate Degree in Mechanical Engineering Tech - Mechanical Engineering
Queensborough Community College
Bayside01-2026
High School Diploma -
Hillcrest High School
Queens, NY01.2018
Skills
- Leadership skills
- Quick learner
- Having management training
- Excellent planner, organizing, and managing personal
- High level of customer service skills, analytical and technical skills
- Computer literate in MS project and other Microsoft Office as Word, Excel, and Power Point applications
- Basic knowledge of various Engineering and Architecture drawings
- Basic understanding of Auto-CAD software
- Bilingual Speaking and Writing (English/Spanish)
Timeline
Airport Customer Service Representative 40 Hour/Wk
Hallmark Aviation Services/ VIP Hospitality
05.2023 - Current
Receiving Associate 37 Hour/Wk
Macy’s Inc.
02.2018 - 07.2023
Seasonal Sales Associate 25 Hour/Wk
LID’s Inc.
09.2017 - 01.2018
Associate Degree in Mechanical Engineering Tech - Mechanical Engineering
Queensborough Community College
High School Diploma -
Hillcrest High School
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