Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Carsey

Ada

Summary

Punctual Supply Technician with proven background obtaining, transporting, storing and distributing supplies and materials. Safely operates pallet truck and other material handling equipment to load and unload supplies and stock. Exercises extreme attention to detail and strong logistics competency to steadily meet performance-based standards. A long standing history in managing retail locations as well as people and staff.

Overview

14
14
years of professional experience

Work History

Advanced Supply Chain Technician

Mercy Hospital
11.2022 - 07.2025
  • Based on a 40 hour work week
  • Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
  • Reviewed and verified quantities received against bills of lading, contracts and purchase requests.
  • Acted as receiving agent in verifying delivered goods, preparing receipts for purchases and generating quarterly transaction reports.
  • Verified clerical computations against physical count of stock to adjust errors in computations.
  • Used identification tags, stamps and electronic marking tools to mark stock items.
  • Posted supply status and receipt information to update activity register.
  • Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
  • Worked and communicated with clients and customers, adapting to expectations and providing quality goods and supplies on consistent basis.
  • Managed continuous improvement projects.
  • Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
  • Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking.

Crew Member

Braum’s Dairy
10.2021 - 08.2022
  • Based on a 32 hour work week.
  • Duties included inventory and product control.
  • Receiving and inventorying new product.
  • Product ordering
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Took orders, prepared meals, and collected payments.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Stocked shelves to organize aisles in assigned department.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Accurately operated cash register to process customer payments.

Customer Service Representative

Legal Shield
04.2019 - 02.2020
  • Based on a 40 hour work week.
  • Duties include product knowledge through continued education of all source and new materials.
  • Customer account support.
  • Assist with billing and account management.
  • Meeting goals and expectations set by upper management.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Shift Manager/Key Holder

Braum’s Dairy
10.2017 - 04.2019
  • Based on a 45 hour work week.
  • Duties included Opening the store.
  • Inventory/product Control.
  • Product Ordering.
  • Profit/Loss Reports.
  • Food preparation and storage.
  • Cash handling.
  • Alarm codes and safe access.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Developed professional relationships to improve retention of key customers.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Trained newly hired sales team in upselling techniques.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Senior Representative/Training Supervisor for T-Mobile

iQor
01.2017 - 08.2017
  • Based on a 40 hour work week.
  • Duties include product knowledge through continued education of all source and new materials, training Customer Service Representatives on current and new materials, employee support, customer support, meeting goals and expectations set by upper management, coaching employees to correct negatively impacting behaviors.
  • Interacted with customers regularly to maintain and enhance relationships.
  • Resolved issues through careful research and follow-up with customers.
  • Trained newly hired employees on company policies and procedures regarding diverse situations.
  • Answered questions quickly via email or return phone call within .5 -hour period.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

Parts Loader

Flex-n-Gate
05.2016 - 08.2016
  • Based on a 40 hour work week.
  • Assisted in organizing and stocking products in warehouse.
  • Collaborated with team members to maintain efficient workflow.
  • Loading parts onto the carrier portion of the paint line ensuring each part loaded is quality paint material.
  • Keeping a clean and safe work environment.
  • Checked accuracy of product packaging and labeling, rectifying any issues.
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Manager in Training

Red Skye Wireless
08.2014 - 02.2016
  • Based on a 40 hour work week.
  • Duties include daily cash-in and counting registers.
  • C&C Audit.
  • Maintaining a clean work environment.
  • Ensuring a complete solution for every customer.
  • Taking on additional tasks at the request of the management staff.
  • Nightly cash-outs and closing registers.
  • Ensuring all training classes are complete and up to date.
  • Continued learning and education in new and existing product.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Described product to customers and accurately explained details and care of merchandise.
  • Handled day-to-day customer or client questions via telephone or email.
  • Acted with integrity, honesty, and knowledge to promote culture of company.

Restaurant General Manager

Love's Travel Stops and Country Stores
04.2011 - 04.2012
  • Based on a 50 hour a week schedule
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Orchestrated positive customer experiences by overseeing every area of Restaurant operations.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Maintained facility and grounds to present positive image.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Set clear expectations and created positive working environment for employees.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Education

High School Diploma - General Studies

West Aurora High School
Aurora, Il
01.2001

Business Management

Murray State College
Tishomingo, Ok
01.2003

Skills

  • Microsoft Word

  • 60 WPM

  • Leadership

  • Cooperation

  • Time Management

  • Problem Solving

  • Patience

  • Attention to Detail

  • Cost reduction

  • Distribution planning

  • Supply chain optimization

  • Documentation management

  • Materials handling

  • Stock control

  • Demand forecasting

  • Shipping and receiving

  • Inventory reporting

  • Hazardous materials handling

Timeline

Advanced Supply Chain Technician

Mercy Hospital
11.2022 - 07.2025

Crew Member

Braum’s Dairy
10.2021 - 08.2022

Customer Service Representative

Legal Shield
04.2019 - 02.2020

Shift Manager/Key Holder

Braum’s Dairy
10.2017 - 04.2019

Senior Representative/Training Supervisor for T-Mobile

iQor
01.2017 - 08.2017

Parts Loader

Flex-n-Gate
05.2016 - 08.2016

Manager in Training

Red Skye Wireless
08.2014 - 02.2016

Restaurant General Manager

Love's Travel Stops and Country Stores
04.2011 - 04.2012

Business Management

Murray State College

High School Diploma - General Studies

West Aurora High School

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