Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Followed up with customers about resolved issues to maintain high standards of customer service.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Responded proactively and positively to rapid change.
Environmental Services Tech
BayCare
06.2024 - Current
Provided professional services and support in a dynamic work environment.
Paid attention to detail while completing assignments.
Developed and maintained courteous and effective working relationships.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Managed time efficiently in order to complete all tasks within deadlines.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Self-motivated, with a strong sense of personal responsibility.
Clerical Storekeeper
CSX Transportaion
10.2007 - Current
Operated forklifts and hand trucks to restock department supply locations.
Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
Received product shipments and organized in stockroom storage area.
Issued invoices to request payment from customers every month.
Tagged merchandise and neatly stocked on shelves and display areas.
Documented shipping and receiving records to confirm receipt of orders.
Used Oracle to check and count all product inventories.
Resolved [Number]% of purchase order variances by following up with vendors on overdue purchase orders.
Sorted and placed [Type] materials on racks and shelves according to predetermined sequences such as product code and size.
Filled orders by gathering merchandise specified in requisitions.
Custodial Worker
Walt Disney World Company
08.2023 - 12.2023
Responded immediately to calls from personnel to clean up spills and wet floors.
Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Kept building spaces premises clean inside and outside.
Collected trash and emptied receptacles and recycling containers.
Reported vandalism or other damage to property to supervisor.
Emptied trash cans and recycling bins to keep building clean and free of germs.
Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Reported damages and hazardous conditions to management for further action.
Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Kept public pathways clear of safety hazards and spills with regular checks and attention.
Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Identified repair needs and major maintenance concerns, and escalated issues to management.
Maintained optimal supply levels to meet daily and special cleaning needs.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Timeline
Customer Service Associate
RaceTrac
06.2024 - Current
Environmental Services Tech
BayCare
06.2024 - Current
Custodial Worker
Walt Disney World Company
08.2023 - 12.2023
Clerical Storekeeper
CSX Transportaion
10.2007 - Current
Bachelor of Science - Parks, Recreation, and Leisure Management
Everglades University
Summary
Highly organized and dependable professional with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to achieve team objectives and contribute to overall success.
Accomplishments
Resolved product issue through consumer testing.
Supervised team of [Numbe20r] staff members.
Skills
Parks Management
Recreation Management
Leisure Management
Theme Park Experience
Transportation Industry Experience
Customer Service
Guest Services
Point of sale systems
Tactful and diplomatic
Merchandise upselling
Product knowledge
POS system operation
Clerical support
Hospitality and accommodation
Inventory control
Education
Bachelor of Science - Parks, Recreation, and Leisure Management
Everglades University
Tampa, FL
12.2025
Interests
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Outdoor Recreation
Watching Movies and TV Shows
I like working with my hands and fixing things
Backpacking and Hiking
DIY and Home Improvement
I participate in a variety of outdoor recreational activities