Jeremy Charo
SAN ANTONIO
Summary
Versatile operations and estimating leader with 10+ years of progressive management experience across commercial services, emergency management, and large-scale operations. Known for building scalable systems, stabilizing teams, and solving complex, undefined problems across estimating, CRM, sales, and production environments. Trusted by leadership to step into ambiguous or high-risk situations, rebuild processes, and guide teams through growth and structural change. Process-driven, analytical, and collaborative in leadership style.
Calm, analytical, and systems-focused. Leads by teaching and example, often working alongside teams on complex scenarios to build long-term capability. Emphasizes logic, transparency, and continuous improvement, particularly in environments where processes are unclear or evolving.
Overview
16
16
years of professional experience
Work History
Estimating Manager
Maldonado Nursery & Landscape, Inc.
06.2019 - Current
Leadership & Scope
- Lead estimating operations supporting $120M+ annually across municipal, HOA, and commercial markets.
- Directly manage 3 estimators and provide functional leadership support to additional team members; previously managed 11 staff across estimating, sales, and marketing.
- Influence operations across 5 active branches statewide, including support for 2 acquired branches.
- Serve as internal consultant across estimating, sales, production, branch leadership, and executive leadership.
- Manage all maintenance bids from RFP intake through final submission, including pricing strategy, risk review, and approval.
- Review and approve job costing, pricing logic, and margin assumptions for complex and high-value opportunities.
- Consult with sales leadership on deal strategy, presentations, and closing approaches, focusing on process adherence and decision quality.
- Temporarily managed the sales organization (2024–mid-2025) during leadership transition periods.
- Briefly oversaw facility management operations and independently ran the janitorial division during restructuring.
- Rebuilt the estimating function for a ~$9M segment of the business, establishing repeatable processes that supported growth to ~$28M annually within five years.
- Led structural initiatives including:
New branch and division setups
Division consolidations and splits
Opportunity and estimating template redesign
Full catalog cleanup and pricing governance - Authored 20+ SOPs covering estimating, renewals, communication workflows, safety, and equipment operations.
- Owned CRM and systems optimization efforts, including:
Aspire configuration, governance, and user training
Dashboard and report development for pipeline management and renewals
Oversight of Weathermatic integration, including estimate import and inspection submissions
Use of Beam.AI and Excel to supplement automation and reporting needs
- Redesigned internal communication workflows to streamline bid progression, reduce confusion, and introduce stakeholders at the appropriate stages.
- Built dashboards to proactively identify renewal opportunities and standardize the renewal process.
- Delivered recurring training for Account Managers, Sales Managers, Production Managers, Branch Managers, and Estimators to support adoption of new systems and processes.
- Frequently selected to stabilize or lead during periods of uncertainty, including branch splits, division launches, and cross-department breakdowns.
- Recognized company-wide as a primary problem solver during high-pressure or undefined situations.
Direct Care Supervisor
Family Endeavors
02.2017 - 01.2019
- Progressed from Direct Care Staff to Direct Care Supervisor, serving as second-in-command at emergency shelter operations during the immigration surge.
- Managed logistics, inventory control, headcounts, ordering, and daily operational planning.
- Supported staff coordination, compliance requirements, and real-time problem solving in a high-volume, high-stress environment.
- Worked closely with partner organizations and leadership to maintain operational continuity under rapidly changing conditions.
Manager
Whatabuger
03.2010 - 02.2017
- Promoted from Team Member to Manager within two years.
- Served as second-in-command at a high-volume (~$80M) location.
- Oversaw scheduling, inventory management, incident reporting, and hiring/termination processes.
- Led teams in a fast-paced, operationally demanding environment requiring consistency, accountability, and customer focus.
Education
High School Diploma -
John Jay High School
San Antonio, TXSkills
- Scheduling coordinationOperations & Program Management
- Estimating Leadership & Cost Modeling
- CRM Strategy & Systems Integration (Aspire, BeamAI)
- Process Design, SOP Development & Governance
- Cross-Functional Leadership & Training
- Dashboarding, Reporting & Advanced Excel
- Change Management & Organizational Stabilization
- Cost control
- Bid preparation
- Change order management
Timeline
Estimating Manager
Maldonado Nursery & Landscape, Inc.
06.2019 - Current
Direct Care Supervisor
Family Endeavors
02.2017 - 01.2019
Manager
Whatabuger
03.2010 - 02.2017
High School Diploma -
John Jay High School