Dedicated Educational Mentor with extensive experience in guiding team development and fostering collaborative environments. Proficient in photography, capturing high-quality images in educational settings, utilizing advanced photography equipment and editing software. Committed to client satisfaction and meeting deadlines while exceeding expectations in dynamic projects.
Overview
7
7
years of professional experience
Work History
Photographer/Preceptor
Shutterfly / Lifetouch
09.2023 - Current
Ensured smooth photo sessions by collaborating with clients and staff.
Created a comfortable environment for children and teachers during photo sessions.
Maintained precise records of photo sessions for internal reporting and analysis.
Facilitated seamless integration of photo sessions into daily school schedules.
Captured high-quality images for yearbooks and promotional materials at school events.
Mentored junior photographers on best practices for engaging portrait captures.
Customer Service Representative
CCS Services
10.2018 - 08.2023
Increased customer satisfaction by resolving inquiries effectively using communication skills.
Enhanced team performance by training new members, improving service quality.
Boosted customer loyalty by addressing complaints empathetically, ensuring repeat business.
Managed high-stress scenarios calmly, resolving disputes with professionalism.
Handled escalated calls efficiently, achieving resolutions beneficial to customers and company.
Maintained detailed interaction records, ensuring follow-up and issue resolution.
Education
Associate in Applied Science - Media Arts & Design
Middlesex County College
Middlesex, NJ
05.2022
High School Diploma - undefined
Colonia High School
Colonia, NJ
05.2018
Skills
Team Collaboration & Creative Problem-Solving
Customer relationship management (CRM)
Mentoring
Customer service
Problem-solving
Teamwork and collaboration
Effective communication
Multitasking
Adaptability and flexibility
Studio setup
Photo editing
Patience with children
Languages
- English: Native
- American Sign Language (ASL): Basic conversational proficiency
Timeline
Photographer/Preceptor
Shutterfly / Lifetouch
09.2023 - Current
Customer Service Representative
CCS Services
10.2018 - 08.2023
High School Diploma - undefined
Colonia High School
Associate in Applied Science - Media Arts & Design
Middlesex County College
Additional Information
- Strong interpersonal communication and collaborative skills
- Comfortable adapting to new creative tools and workflows