Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jeremy Clark

Titusville

Summary

Results-driven manager with extensive experience in operational oversight at Nickelo’s Pizza, specializing in staff training and customer service excellence. Proven track record in enhancing team performance and enforcing health compliance standards. Expertise in budget management and conflict resolution, leading to increased customer satisfaction and loyalty through strategic problem-solving.

Overview

9
9
years of professional experience

Work History

Manager

Nickelo’s Pizza
Milan
12.2022 - 08.2025
  • Oversaw daily operations and staff scheduling for the pizza restaurant.
  • Trained new employees on customer service and food preparation standards.
  • Implemented health and safety protocols to ensure a clean work environment.
  • Resolved customer complaints effectively to enhance satisfaction and loyalty.
  • Coordinated team meetings to discuss goals and address operational challenges.
  • Monitored food quality and presentation to meet company standards consistently.
  • Assisted in marketing efforts, promoting specials through social media platforms.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Equipment Operator

Thrive Market
Batesville
04.2020 - 12.2022
  • Operated forklifts and pallet jacks for efficient material handling.
  • Followed safety protocols to ensure a secure working environment.
  • Collaborated with team members to optimize workflow processes.
  • Conducted equipment inspections to identify maintenance needs promptly.

Business Owner

Clark’s liquidation
Moores Hill
01.2017 - 04.2020
  • Managed daily operations of liquidation sales and inventory management.
  • Coordinated with suppliers to acquire merchandise for resale.
  • Trained staff on customer service and product knowledge.
  • Developed marketing strategies to attract potential buyers.
  • Oversaw cash handling and financial transactions during sales events.
  • Ensured compliance with safety regulations in the store environment.
  • Kept records for production, inventory, income, and expenses.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Determined pricing for products or services based on costs and competition.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Managed operations budgeting, accounts payable, and accounts receivable and payroll.
  • Conferred with customers to understand needs and finalize purchase orders.

Education

Business Management

Ivy Tech Community College of Indiana
Lawrenceburg, IN

Skills

  • Staff training
  • Operational oversight
  • Customer service
  • Health compliance
  • Budget management
  • Performance monitoring
  • Leadership skills
  • Decision making
  • Problem solving
  • Conflict resolution
  • Relationship building
  • Staff training and development
  • Safety procedures
  • Decision-making

References

References available upon request.

Timeline

Manager

Nickelo’s Pizza
12.2022 - 08.2025

Equipment Operator

Thrive Market
04.2020 - 12.2022

Business Owner

Clark’s liquidation
01.2017 - 04.2020

Business Management

Ivy Tech Community College of Indiana

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