Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Jeremy Cody

Lebanon,TN

Summary

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading a productive team.

Overview

13
13
years of professional experience

Work History

Director of Operations

Rytech Restoration of Middle Tennessee
Nashville, TN
08.2023 - Current
  • Maintained accurate records of customer interactions and transactions.
  • Performed administrative tasks such as filing paperwork and responding to emails.
  • Provided feedback to team members on their job performance during one-on-one meetings.
  • Conducted regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
  • Coordinated meeting schedules and prepared necessary materials for team briefings.
  • Developed strategies for improving customer service standards and increasing customer satisfaction levels.
  • Supported project management processes, tracking deadlines and updating project statuses.
  • Monitored compliance with office policies and procedures.
  • Maintained inventory levels of shop supplies, placing orders when necessary.
  • Handled customer inquiries via phone and email, providing timely and effective solutions.
  • Assessed company operations for compliance with safety standards.

Lead Technician

Stanley Steemer of Nashville
Nashville, TN
10.2020 - 08.2023
  • Monitored progress of each individual trainee during the onboarding period to ensure they are meeting expectations and facilitated training of all new technicians.
  • Monitored inventory levels and assisted in inventory management tasks.
  • Ensured that employees followed policy guidelines for proper procedures.
  • Acted as contact person for handling inquiries from technicians on job assignments.
  • Upsold additional items based on customer interests and needs. Also remained among top sales leaders within entire organization throughout duration of employment.
  • Remained among top sales leaders within entire organization throughout duration of employment.
  • Assisted General Manager in daily operations.

Lead Technician

Stanley Steemer of Sarasota
Sarasota, FL
01.2011 - 10.2020
  • Monitored progress of each individual trainee during the onboarding period to ensure they are meeting expectations and facilitated training of all new technicians.
  • Monitored inventory levels and assisted in inventory management tasks.
  • Ensured that employees followed policy guidelines for proper procedures.
  • Acted as contact person for handling inquiries from technicians on job assignments.
  • Upsold additional items based on customer interests and needs. Also remained among top sales leaders within entire organization throughout duration of employment.
  • Remained among top sales leaders within entire organization throughout duration of employment.
  • Assisted General Manager in daily operations.

Skills

  • Top Sales
  • Sales Leader
  • Customer Service Excellence

Accomplishments

  • $200,000 Club, $400,000 Club, $500,000 club Awards for Top Annual Sales within multiple branch organization for Stanley Steemer from 2011 - 2020

Timeline

Director of Operations

Rytech Restoration of Middle Tennessee
08.2023 - Current

Lead Technician

Stanley Steemer of Nashville
10.2020 - 08.2023

Lead Technician

Stanley Steemer of Sarasota
01.2011 - 10.2020

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Jeremy Cody