Jeremy Cowles
Appleton,WI
Overview
24
24
years of professional experience
Work History
General Manager
Katsu-Ya Of Japan
Appleton, WI
01.2004 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Hibachi Chef
Nakashima Of Japan
Appleton, WI
03.2000 - 01.2002
- Enhanced customer satisfaction by providing high-quality, visually appealing hibachi meals in a timely manner.
- Trained new chefs on proper hibachi techniques, resulting in increased efficiency and consistency in meal preparation.
- Developed innovative menu items that incorporated seasonal ingredients to keep offerings fresh and exciting for guests.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed regular equipment maintenance, leading to reduced downtime and improved cooking performance.
- Built rapport with customers through engaging tableside presentations and excellent communication skills.
- Participated in team meetings to discuss performance goals and identify areas of improvement within the restaurant.
- Established strong vendor relationships to secure high-quality ingredients at competitive prices.
- Cleaned and maintained kitchen equipment regularly.
Education
Culinary Arts
Fox Valley Technical College
Appleton, WISkills
- Staff Supervision
- Operations Oversight
- Process Automation
- Financial Administration
- Quality Management
- Customer Retention
- Business Development
- Schedule Management
- Workflow Planning
- Customer Relationship Management
- Loss Prevention
- Vendor Sourcing
- Problem Resolution
- Strategic Planning
- Motivation
- Staff Training and Development
- Recruitment
- Product Development
- Team Leadership
- Employee Development
- Total Quality Management
- Client Relations
- Market Analysis
- Performance Evaluations
- Training and Development
- Vendor Relationships
- Staffing
- Verbal and Written Communication
- Employee Scheduling
- Team Training and Development
- Facility Management
- Staff Development
- Interpersonal Skills
- Purchasing
- Operations Management
- Staff Training
- Team Player
- Troubleshooting Expertise
- Recipes and Menu Planning
- Labor Cost Controls
- Relationship Building
- Administrative Skills
- Staff Management
- Purchasing and Planning
- Performance Analysis
- Training and Coaching
- Consistently Meet Goals
- Leadership and Team Building
- Sales Analysis
- Inventory Control
- Efficient Multi-Tasker
- Vendor Negotiations
- Change Implementation
- Staff Motivation
- Effective Leader
- Performance Improvements
- Customer Relations
Timeline
General Manager
Katsu-Ya Of Japan
01.2004 - Current
Hibachi Chef
Nakashima Of Japan
03.2000 - 01.2002
Culinary Arts
Fox Valley Technical College