Overview
Work History
Education
Skills
Timeline
GeneralManager

Jeremy Cowles

Appleton,WI

Overview

24
24
years of professional experience

Work History

General Manager

Katsu-Ya Of Japan
01.2004 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Hibachi Chef

Nakashima Of Japan
03.2000 - 01.2002
  • Enhanced customer satisfaction by providing high-quality, visually appealing hibachi meals in a timely manner.
  • Trained new chefs on proper hibachi techniques, resulting in increased efficiency and consistency in meal preparation.
  • Developed innovative menu items that incorporated seasonal ingredients to keep offerings fresh and exciting for guests.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Performed regular equipment maintenance, leading to reduced downtime and improved cooking performance.
  • Built rapport with customers through engaging tableside presentations and excellent communication skills.
  • Participated in team meetings to discuss performance goals and identify areas of improvement within the restaurant.
  • Established strong vendor relationships to secure high-quality ingredients at competitive prices.
  • Cleaned and maintained kitchen equipment regularly.

Education

Culinary Arts

Fox Valley Technical College
Appleton, WI

Skills

  • Staff Supervision
  • Operations Oversight
  • Process Automation
  • Financial Administration
  • Quality Management
  • Customer Retention
  • Business Development
  • Schedule Management
  • Workflow Planning
  • Customer Relationship Management
  • Loss Prevention
  • Vendor Sourcing
  • Problem Resolution
  • Strategic Planning
  • Motivation
  • Staff Training and Development
  • Recruitment
  • Product Development
  • Team Leadership
  • Employee Development
  • Total Quality Management
  • Client Relations
  • Market Analysis
  • Performance Evaluations
  • Training and Development
  • Vendor Relationships
  • Staffing
  • Verbal and Written Communication
  • Employee Scheduling
  • Team Training and Development
  • Facility Management
  • Staff Development
  • Interpersonal Skills
  • Purchasing
  • Operations Management
  • Staff Training
  • Team Player
  • Troubleshooting Expertise
  • Recipes and Menu Planning
  • Labor Cost Controls
  • Relationship Building
  • Administrative Skills
  • Staff Management
  • Purchasing and Planning
  • Performance Analysis
  • Training and Coaching
  • Consistently Meet Goals
  • Leadership and Team Building
  • Sales Analysis
  • Inventory Control
  • Efficient Multi-Tasker
  • Vendor Negotiations
  • Change Implementation
  • Staff Motivation
  • Effective Leader
  • Performance Improvements
  • Customer Relations

Timeline

General Manager

Katsu-Ya Of Japan
01.2004 - Current

Hibachi Chef

Nakashima Of Japan
03.2000 - 01.2002

Culinary Arts

Fox Valley Technical College

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Jeremy Cowles