Jeremy Cozort
Torrance,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Effectively supported recruitment, onboarding, benefits administration and other human resources functions. Strong knowledge of employment laws and outstanding conflict resolution skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
Mclaren Health Solutions
Culver City, CA
02.2022 - Current
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.
- Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.
- Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
- Managed payroll processing functions including timekeeping records, deductions and tax withholding calculations.
- Organized company events such as team building exercises or holiday parties to foster a positive work environment.
- Advised managers on effective methods for handling disciplinary actions or terminations when necessary.
- Facilitated conflict resolution between employees through mediation sessions or counseling services.
Health Insurance Sales Agent
Mclaren Health Solutions
Culver City
02.2020 - 02.2022
- Developed and implemented insurance plans for customers based on their individual needs.
- Researched and analyzed customer data to ensure accuracy of coverage information.
- Provided detailed explanation of policy terms, conditions, and benefits to clients.
- Educated customers on various health insurance products and services available.
- Assisted customers with filing claims, appeals, and other paperwork related to their policies.
- Processed payments from customers and handled refunds when necessary.
- Advised clients on changes in their insurance policies due to life events such as marriage or childbirth.
- Ensured that all documents were properly completed prior to submitting them for review.
- Collaborated with other departments within the organization to provide seamless services for customers.
Customer Service Representative
Amazon
Irvine
02.2019 - 01.2020
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers in resolving issues with their accounts or orders.
- Created reports of customer service activities for management review.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Maintained a professional attitude while providing excellent customer service.
- Identified potential problems and escalated them as needed to ensure resolution.
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
- Worked closely with other departments to resolve complex customer issues.
- Monitored call volume trends to determine staffing needs for peak times.
Customer Service Representative
BAIT, Inc.
Chino, CA
08.2017 - 02.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided customer service assistance to customers via phone and email.
- Monitored customer service calls and provided feedback on performance.
- Assisted in the development of quality assurance standards for customer service operations.
- Maintained accurate records of customer interactions and transactions.
- Identified potential opportunities for improvement within the customer service department.
- Tracked orders from placement through delivery and follow-up as needed.
Sales Associate
BAIT, Inc.
Chino
10.2016 - 08.2017
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Researched competitors' products, prices, and sales techniques.
- Negotiated pricing contracts with customers to maximize profits.
- Reviewed monthly performance against targets set by management team.
- Created successful strategies to develop and expand customer sales.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Education
Bachelor of Arts -
Cal State Long Beach
01-2017
Associate of Arts -
Saddleback College
Mission Viejo, CASkills
- Employee Paperwork
- Labor Law Compliance
- Compensation And Benefits
- Payroll And Benefits Administration
- New Hire Orientation
- Onboarding And Training
- Strategic Thinking Skills
- Insurance Sales Expertise
- Sales And Support
- Negotiating
- Life Insurance
Certification
Orange County, CA, Health Insurance License
Personal Information
Title: Human Resource Generalist
Timeline
Human Resources Generalist
Mclaren Health Solutions
02.2022 - Current
Health Insurance Sales Agent
Mclaren Health Solutions
02.2020 - 02.2022
Customer Service Representative
Amazon
02.2019 - 01.2020
Customer Service Representative
BAIT, Inc.
08.2017 - 02.2019
Sales Associate
BAIT, Inc.
10.2016 - 08.2017
Bachelor of Arts -
Cal State Long Beach
Associate of Arts -
Saddleback College