Jeremy Cozza
Moses Lake,WA
Summary
Program Lead with 21 years of Naval experience leading operations, certifying, training and repair production teams. Expert in developing detailed production schedules, team production meetings, and delivering results with a distinguished history of maximizing productivity. Committed to proactive team building, cooperation, and mentoring for optimized efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Bureau Of Reclamation
04.2023 - Current
- Improved equipment functionality by conducting regular maintenance checks and repairs. (8hrs per week)
- Enhanced energy efficiency through the implementation of preventative maintenance tasks for HVAC systems. (5hrs per week)
- Ensured tenant satisfaction with prompt response to service requests and effective communication. (2hrs per week)
- Maintained a clean and attractive building exterior, contributing to positive curb appeal and tenant satisfaction. (4hrs per week)
- Adhered to local codes and regulations, maintaining a safe environment for tenants and staff members alike. (4hrs per week)
- Trained new employees on proper use and care of tools, machinery, and safety protocols. (3hrs per week)
- Improved building safety by conducting regular inspections and addressing potential hazards at multiple locations. (4hrs per week
- Installed and maintained security systems to reduce vulnerabilities, using cameras, locks and alarms. (1hr per week)
- Performed preventive maintenance and repairs on various types of heavy and light weight equipment. (1hr per week)
- Tested fire safety and emergency systems and monthly fire extinguishers inspections. (1hr per week)
- Coordinated with contractors and vendors to enforce quality standards and timely completion of tree removal, HVAC heat pump replacement, and other various projects. (4hrs per month)
- Installed new locks, door handles, and door closers. (4hrs per month)
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs. (1hr per month)
- Responded to emergency fire alarms, plumbing leaks and HVAC issues to implement swift resolutions. (4hrs per month)
- Supported safety with well-maintained grounds, parking lots and landscaping. (6hrs per week)
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms. (2hrs per month)
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions. (2hrs per week)
- Handled basic plumbing repairs as well as more complex issue resolution tasks that required collaboration with licensed professionals.(4hrs per month)
- Performed seasonal tasks such as snow removal or landscaping duties, keeping the Admin building, warehouse, parking lot, parks, and various federal grounds looking its best year round. (8hrs per month)
- Developed strong contractor relationships, obtained minimum quotes for the building manager. (3hrs per month)
- Awarded star award for contribution of LED lights install in the Admin Building. (2 week job completion)
- Volunteered to help out the safety committee team and give training at all employee meetings. (2hrs per month)
Pro Services Specialist
Lowe's
07.2022 - Current
- Developed estimates for professional contractors on materials up to 100k. (2hrs per day)
- Ordered, tracked, and confirmed delivery on all material. (2hrs per day)
- Worked with approved vendors on all special orders for costumers. (2hrs per day)
- Helped customers get the right product for roofing, drywall, lumber, concrete, fencing, siding, insulation, doors and windows projects. (8hrs per day)
- Forklift qualified .
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs. (8hrs per day)
- Suggested add-on services that would be helpful to customers and improve bottom line. (8hrs per day)
Route Manager
Sprague Pest Solutions
02.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs of 50 clients and $20,000 monthly budget.(40hrs per week)
- Trained new personnel regarding company operations, safety policies and services.(1 month)
- Obtained all required licenses through Washington State Department of Agriculture. (2 months)
Team Leader Supervisor
US Navy
06.2017 - 06.2020
- Prepared 350 detailed reports to Immediate Superior-in-Command on updates to project specifications, progress, identified conflicts and team activities (20 hrs per week)
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to 205 individuals with lagging skills (40 hrs per week)
- Worked with 15 team members to improve performance and implement training updates (5hrs per week)
- Oversaw training and qualifications of over 900 Sailors, including assessment of over 80 training events, resulting in 96 percent readiness during a three-year period. (40hrs per week)
- As Drug and Alcohol Program Advisor, contributed to an outstanding command climate with zero alcohol related incidents. (2hrs per week)
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices (8hrs per week)
- Trained team on all aspects of operating procedures and company services (4hrs per week)
- Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications (40hrs per quarter)
- Directed and supervised team of 15 in administration and operation development (20hrs per week)
- Reviewed project specifications and drawings prior to assembling complex operation components to better understand assignments and expected deadlines (10hrs per month)
- Mentored newly hired employees on all operation equipment and training team member qualification and developed training manual for all operation systems to use for reference purposes (10hrs per month)
- Operated all operation machinery safely to reduce workplace accidents (8hrs per month)
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels (8hrs per month)
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets (1hr per week)
- Held meetings with employees to evaluate performance and make plans for improvement (5hrs per week)
- Worked closely with software development and testing team members to design and develop robust testing platforms for solutions to meet client requirements for functionality, scalability and performance
- Continuously checked all operational equipment and life saving equipment products for quality assurance according to strict guidelines
- Mentored 10 junior team members and customers on protocols and procedures of each station to maximize contributions
- Established open and professional relationships with customers which helped resolve issues and conflicts quickly
- Mentored new training team members by relaying information on company procedures, safety requirements and blue prints and delivered constructive criticism upon completion of job tasks. (20 hrs per week)
- Coordinated travel request for all team members. (2hrs per week)
- Contributed to the Sailor of the year, Sailor of the quarter program. Reviewed packages and sat on the boards to determine the best candidate to represent the command. (4hrs per quarter)
- Submitted awards and approved leave for junior personnel. (2hrs per week)
- Initiated career development boards for junior personnel, ensuring they had all resources available for career decisions.(4hrs per quarter)
Divisional Chief
US Navy
04.2014 - 05.2017
- Led 45 personnel across two U.S. Navy repair ships through 24 maintenance and voyage repairs, supporting submarine and surface ships. (40hrs per week)
- Foresight and preparation in ensuring operation maintenances was complete for the USS Frank Cables first deployment in 14 years was successful.
- Managed 91 personnel in qualifications in damage control, force protection, and watch standing duties.(8hrs per week)
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciliation of operating budget (16hrs per quarter)
- Coordinated communication among associations, allies, stakeholders and members to foster connections between multiple departments (4hrs per month)
- Provided ongoing direction and leadership for program operations
- Determined correct rigging requirements for all equipment based on job specifications and environmental conditions
- Led and managed team of 15 IT's covering 12 servers, 600 workstations and 1,200 account users (3 months)
- Organized heavy and structural lifts in excess of 20,000 lbs pounds for complicated and high visual jobs
- Worked at heights and in confined spaces without difficulty
- Rigged for heavy lifts according to blueprint requirements
- Supervised 25 riggers/manufactures in providing excellent customer service to callers requiring assistance for manufacturing, crane, and rigging issues (20hrs per week)
- Developed team communications and information for daily production meetings
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Worked with contractors to resolve any problems, improve operations and provide exceptional customer service
- Received training and certification from Naval Training Institute to represent brand, explain technical functions of mobile devices and guide product selection by customers
- Managed quality assurance program including on site evaluations, internal audits and customer surveys (16hrs per week)
- Coordinated weekly meetings for internal and external groups, including teleconferences and video conferences, interacting with all levels of management
- Handled complaints, provided appropriate solutions and alternatives within appropriate time frames, and followed up to ensure resolution
Department Operations Supervisor
US Navy
01.2011 - 04.2014
- Led a diverse and complex Operations Department for the Navy's third largest shore installation. (40hrs per week)
- Ensured continuous and outstanding operational support to 2 aircraft carriers, 12 submarines, and 68 tenant commands.
- Managed 4 divisions comprised of 180 personnel, supporting 4 retirement ceremonies, 6 change of command, 7 dignitary visits, and 298 funeral honors for active duty, retired, and honorably discharged service members. 40hrs per week)
- Supervised training and qualifications of 84 Sailors in various job requirements needed for security, transportation, and liaison to the Command Duty Officer. (8hrs per week)
- Coordinated site investigations, documented issues and escalated to executive teams as needed
- Directed group of 109 base associates handling daily and complex requirements of operations department
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs
- Evaluated employee performance on routine basis and conveyed constructive feedback to improve skills
- Oversaw and improved base beautification deliveries worth more than $15,000 per year through efficient coordination of 65 tenant commands and outside activities
- Recognized areas needing improvement and implemented community programs, enhancing productivity 30%
- Managed quality programs to reduce overdue compliance activities (24hrs per quarter)
- Managed client correspondence and tracked records to foster office efficiency (8hrs per week)
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams
- Used healthy lifestyle strategies to promote exceptional customer service and create positive environment for employees and clients (3hrs per week)
- Recruited and developed funeral bearer employees
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices
- Directed training and retraining of employees to boost performance and enhance business results (4hrs per week)
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Taught watch standing and customer relations that effective customer service techniques, boosting client satisfaction rates 75% (2hrs per week)
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Aviation Supervisor
US Navy
06.2007 - 11.2011
- Led the execution of two aviation certifications, two aviation readiness qualifications and one board of inspection and survey visit.
- Conducted 1500 hours of safe flight operations; to include the transfer of 200 cargo loads, 1,025 landings, and 200 deck refuelings.
- Developed team communications, required publications, maintenance, equipment, and qualifications for inspection and evaluation meetings. (8hrs per week)
- Prepared relevant Supplier Relationship Management (SRM) documents in conformance with Safety Management System (SMS) order
- Performed various administrative functions, including using Microsoft excel, word, outlook, filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping (4hrs per day)
- Worked with superior commands representatives to understand requirements and provide exceptional and safe operations
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Anticipated aircraft equipment needs for air evacuation and cargo flights.
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
- Addressed urgent issues, including medical emergencies and flight operation obstacles, as both first responder and emergency management leader.
- Led 12 food service attendants in excellent service to over 200 Sailors. (6 months)
Lead Rigger And Weight Tester
US Navy
05.2004 - 05.2007
- Expertise in Quality Assurance procedures in the safe completion of 840 controlled, formal, automated, and routine work packages.
- Safely led in the completion of 42,000 production hours, including 2,000 hours of overtime, culminating in a production increase of 33 percent.
- Improved the weight testing accountability process by expertly enforcing weight testing certification procedures, initiating divisional cross training and instituting the maintenance activity qualifying program. (4hrs per week)
- Determined correct rigging requirements for Navy equipment based on job specifications and environmental conditions
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines
- Rigged for heavy lifts according to blueprint requirements (20hrs per week)
- Communicated with equipment operators to accomplish smooth and efficient transports
- Secured safety equipment and always used gear according to requirements
- Worked with waterfront customers to understand requirements and provide exceptional safe services
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Supervised 15 personnel in providing excellent customer service to callers requiring assistance for rigging and manufacture issues
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Prepared relevant Supplier Relationship Management (SRM) documents in conformance with Safety Management System (SMS) order
Deck Supervisor
US Navy
11.1999 - 04.2004
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Completed minor preventative maintenance on over 250 pieces of life saving equipment, firefighting equipment and mechanical repairs on equipment.
- Kept operations in compliance with applicable local, state and federal safety and environmental regulations
- Mail supervisor for division of 30. Ensured all out and incoming mail was properly processed.
Education
Some College (No Degree) - Real Estate Appraisal
Allied Business Schools
Laguna Hills, CASkills
- Equipment maintenance
- Team leadership
- Policy and procedure adherence
- Excellent problem-solving abilities
- Planning and implementation
- Excellent communication skills
- Customer Focused
- Safety regulations implementation
- Production planning
- Staff supervision
Certification
OSHA 30 hour General Industry Safety and Health
OSHA 30 hour Construction Safety
Secret Clearance
First Line Leadership Development Program
FEMA Introduction to Incident Command System ICS-100, Single Resources and Initial Action Incident ICS-200, National Incident Management System (NIMS) ICS-700, and National Response Framework ICS-800
United States Department of Labor Rigger (Ship and Boat Building) and Rigger (Any Industry)
VPP Job Safety Analysis (JSA), History and Trend Analysis, and DOD Safety and Occupational Health Program
Basic Life Support
Naval Instructor Training Specialist
Lean Six Sigma white belt
WSDA Commercial Operator
Timeline
Maintenance Technician
Bureau Of Reclamation
04.2023 - Current
Pro Services Specialist
Lowe's
07.2022 - Current
Route Manager
Sprague Pest Solutions
02.2021 - 03.2022
Team Leader Supervisor
US Navy
06.2017 - 06.2020
Divisional Chief
US Navy
04.2014 - 05.2017
Department Operations Supervisor
US Navy
01.2011 - 04.2014
Aviation Supervisor
US Navy
06.2007 - 11.2011
Lead Rigger And Weight Tester
US Navy
05.2004 - 05.2007
Deck Supervisor
US Navy
11.1999 - 04.2004
Some College (No Degree) - Real Estate Appraisal
Allied Business Schools