Jeremy Dafoe
Waterford,MI
Summary
Dedicated mortgage professional with a history of contributing successfully to achieving company goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. Creative thinking and solution focused individual eager to leverage leadership skills to drive business goals.
Overview
26
26
years of professional experience
Work History
Director of Rate Lock Management and Pricing
Flagstar Bank, NA
1998.10 - Current
- Recruited and developed a high-performing team through mentorship, guidance, and consistent feedback, leading to opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement and collaboration, increased retention rates, and boosted overall team morale through open communication and recognition of employee contributions.
- Managed and strengthened internal controls, existing policies and procedures, ensuring compliance with regulatory requirements.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on business operations.
- Team consistently achieved excellent business partner satisfaction through exceptional relationship management, and prompt resolution of requests through knowledge and advocating.
- Built a culture of innovation through encouraging creative ideas from front line team members.
- Coordination of LOS enhancements with technology teams for usability, efficiency, and compliance.
- Coordination of compliance needs with internal and external audit, compliance and legal partners.
Education
High School Diploma -
Avondale High School
Auburn Hills, MI06.1989
Skills
- Verbal and written communication
- People Management
- Operations Management
- Creativity and Innovation
- Project Coordination
- Staff Development
- Issues Resolution
- Hiring and Retention
- Legal and Regulatory Compliance
- Team Leadership
- Company guidelines
- Decision-Making
Timeline
Director of Rate Lock Management and Pricing
Flagstar Bank, NA
1998.10 - Current
High School Diploma -
Avondale High School
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