Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

JEREMY DALE

Gulfport,MS

Summary

Experienced Assistant Store Manager with 5+ years of retail management experience. Skilled cashier with a knack for customer service and a reputation for reliability. Ready to contribute strong work ethic, positive attitude, and unique abilities to a role with increased responsibilities. Laser-focused individual with a track record of surpassing customer service satisfaction goals in fast-paced, team-oriented settings.

Overview

9
9
years of professional experience

Work History

Rural Mail Carrier Associate

USPS
03.2025 - Current
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Sorted mail according to order of address appearance for easy access in field.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Maintained records on customers with mail forwarding and change of address requests.

Player Services Representative

Scarlet Pearl Casino
04.2023 - 06.2024
  • Responded to customer requests for products, services, and company information.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Count Room Clerk

Golden Nugget Biloxi Hotel & Casino
02.2022 - 08.2022
  • Entered data quickly and accurately, achieving a 100% accuracy rate.
  • Greeted customers and assisted them in finding items.
  • Performed a variety of tasks with little supervision, such as inventory counting, data input, and maintaining policy and procedures.
  • Collected and counted all monies from Slot Machines Table Games Sport Betting and Kiosk.

Assistant Manager

Family Dollar
07.2021 - 12.2021
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Worked with the team to improve efficiency on various projects.
  • Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork.
  • Interacted with customers to assess their needs and recommend products or services.
  • Instructed team members on how to implement successful operational and sales strategies.
  • Nurtured client relationships in order to gain new clients and increase revenue.
  • I'm in charge of scheduling, inventory control, and stocking.
  • Met or exceeded monthly sales goals by up to 85-90% as team leader.
  • Advanced to keyholder and assistant manager-in-charge in the absence of the manager.
  • Assist customers in locating products.
  • Communication with customers
  • Prepare weekly/monthly sales reports and consolidate them.
  • Oversaw a team of 4-6 employees and provided performance feedback.
  • Received recognition from senior management for my contributions to the store's success through effective management of sales, employees, and operations.
  • Was in charge of training employees and supervising production staff, department heads, and shift managers.
  • Supervising, money handling, store opening/closing, and banking procedures during my shift
  • Ordering and receiving products
  • Maintained the store by properly delegating organizational tasks to sales associates using retail training.

Slot Attendant

Treasure Bay Casino and Hotel
01.2019 - 07.2019
  • Responded to inquiries, request, and complaints from guest, in a polite manner.
  • Report customer-related issues occurring in gaming area to supervisors.
  • Inquired about the quality of service guest are receiving.
  • Paced all over assigned areas to promote and maintain guest satisfaction.
  • Handled cash wallets and monetary transactions including paying out jackpot money and delivering checks.

Assistant Manager of Produce

Dollar General
12.2016 - 08.2017
  • Oversaw operations for the produce department.
  • Controlled ordering, inventory, and merchandising and negotiated wholesale cost, specials, and terms with vendors.
  • Monitored cleanliness of department and consistently inspected produce quality.
  • Unloaded trailers, received merchandise, verified orders and broke down produce loads.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Trained and developed associates providing needed feedback.

Education

Medical Office - Clinical Medical Assistant - Medical Assistant

Blue Cliff College
Gulfport, MS
01.2020

Entertainment - Casino Dealer - undefined

Crescent School of Gaming and Bartending
Gulfport, MS
01.2019

GED - undefined

Mississippi Gulf Coast Community College
Gulfport, MS
01.2018

Skills

  • Client support
  • Committed team member
  • Equipment monitoring
  • Effective communication
  • Collaborative team member
  • Collaborative teamwork
  • Accurate cash processing
  • Meticulous attention to detail
  • Reliable commitment to quality work

Additional Information

  • HIPPA & JCAHO Knowledge
  • Medical Records Management knowledge
  • Team player
  • Coachable
  • Customer Service Experience
  • Knowledge of Medical Terminology
  • Dependable
  • Positive Attitude
  • Loyal
  • Hard worker
  • Fast learner

Timeline

Rural Mail Carrier Associate

USPS
03.2025 - Current

Player Services Representative

Scarlet Pearl Casino
04.2023 - 06.2024

Count Room Clerk

Golden Nugget Biloxi Hotel & Casino
02.2022 - 08.2022

Assistant Manager

Family Dollar
07.2021 - 12.2021

Slot Attendant

Treasure Bay Casino and Hotel
01.2019 - 07.2019

Assistant Manager of Produce

Dollar General
12.2016 - 08.2017

Entertainment - Casino Dealer - undefined

Crescent School of Gaming and Bartending

GED - undefined

Mississippi Gulf Coast Community College

Medical Office - Clinical Medical Assistant - Medical Assistant

Blue Cliff College

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