Jeremy Day

• Executed alarm monitoring tasks and leveraged ServiceNow to streamline service requests and resolutions.
• Analyzed and repaired connectivity problems involving Ethernet and modem configurations to maintain system reliability.
• Assisted customers with IT support and helpdesk inquiries. Troubleshot issues according to established protocols.
• Monitored and troubleshot IP infrastructure components to uphold performance standards.
• Diagnosed and resolved TCP/IP network protocol issues to maintain optimal network performance and reliability.
• Developed expertise in Aruba equipment management, ensuring optimal performance and reliability in network operations.
• Juniper trained in configuration and troubleshooting issues
• Resolved DNS server issues to ensure uninterrupted network connectivity.
• Assisted in configuring DHCP server protocols for network management.
  Supported troubleshooting efforts related to DHCP server issues.
  Participated in the implementation of DHCP protocols to enhance network connectivity.
• Maintain routing and port management on Router and switches
• Achieved timely resolutions by effectively prioritizing ticket management efforts. Maximized support team efficiency through strategic prioritization of ticket issues.
• Out-of-Service-Point of Sale and Primary down
• Assessed failure incidents and orchestrated repair initiatives to restore equipment functionality efficiently.
• Oversaw onsite technician activities to guarantee accurate installation and configuration of equipment.
• Evaluated and analyzed tickets requiring additional attention, delivering constructive feedback and suggestions for improvement.

• Administered user access and troubleshooting for company computers and printers, enhancing overall productivity and user satisfaction.
• Formulated and implemented office policies and standards, enhancing compliance and organizational effectiveness.
• Guided 6 employees in effective phone communication and sales strategies to improve customer interactions.
• Assessed and confirmed property information to ensure correctness and reliability.
• Managed website information updates to reflect current company offerings and initiatives.
• Coordinated and maintained comprehensive schedules for all staff members to support organizational workflow.

Supervised daily activities and productivity of 20 to 100 employees in a warehouse environment.

Conducted new hire onboard employees with training

Reviewed and verified timesheets for each employee to maintain compliance and accuracy

Executed product sorting using forklift and handheld scanner, maintaining optimal inventory organization on shelves.

• Assisted in driving sales of new and used vehicles.
  Reviewed and authorized sales agreements submitted by sales associates.
• Implemented training and support initiatives to ensure employees delivered outstanding customer service and maintained high-quality standards.
• Guided sales associates in mastering successful sales techniques and closing practices to improve overall performance.
• Evaluated and approved all sales and financing proposals to support revenue generation efforts.

• Managed a team of 12 employees while executing weekly reconciliations of maintenance operations.
  Directed weekly reconciliation processes for maintenance activities alongside a team of 12 employees.
• Facilitated on-the-job training programs to enhance skill development and ensure timely progression.
• Coordinated management of requests and issuance of aircraft parts, ensuring effective reporting for multiple customer mission requirements.
• Analyzed and reported on shipment progress of out-of-stock assets to senior leadership, ensuring alignment with operational goals.