Patrick Cioe
Palatine,IL
Summary
Goal-driven professional with a team-oriented mindset, seeking new challenges and opportunities to leverage technical skills and management proficiencies gained from consulting experience. Dedicated to driving growth in the P&A division and enhancing user adoption of Mercury Vessel Config. Consults with both internal and external clients, utilizing available resources to implement best practices and leverage current features in CPQ development, ensuring alignment with business objectives.
Overview
13
13
years of professional experience
Work History
Manager: Parts and Associations
Mercury Marine
12.2020 - Current
- Manages, updates, and supports Mercury Vessel Configurator
- Manages Mercury’s Oracle CPQ solution on a global scale
- Adds new and remove end of life products
- Reviews solutions with Sales, Marketing
- And Engineering teams
- Coding in BML (Java-based language), XML/XSL,CSS, HTML and Javascript
- Directly assists internal and external end users and sales team
- Provides revenue and usage reports
- Rest API and web services development
- Applies region-specific business rules and access
- Project management
- Resource Management
- Schedules and performs new releases
- Creates training and marketing materials
Senior Consultant
Accelalpha
08.2016 - 12.2020
- Consulting services, design and implementation for Cloud based software
- Co-developer of the current Vessel Config and enhancements
- Managing multiple projects for local and global clients
- Delivered a highly customized add-on configurator for subscription renewals
- Modernizing legacy implementations
- Providing CPQ admin training, support, and documentation
- Team lead on an extremely custom solution in latest CPQ versions
- Developing webservices, REST APIs and applying OIC integrations
- Reviewing and updating requirements with the end client and development team
- Providing release and migration strategies
- Developing training material and conducted training classes
- Contract and time management
- Implemented a KBMax configurator
- Project management
Senior Consultant
Serene (now AST)
07.2015 - 08.2016
- Team lead, requirements gathering, design and implementation on a global level
- Project lead for an enterprise level client
- Implemented a complex approval process, multilayered Commerce flow and output
- Gathered and translated business requirements across multiple regions
- Scoped and designed a global solution
- Document and deliver solution details
Expert Services Consultant
Oracle/BigMachines
12.2012 - 07.2015
- Project management services, design and implementation for Cloud based software
- Time and effort tracking
- Manage multiple projects for an enterprise level client
- Develop, scope, design and presented solutions
- Update and manage current implementation
- Translate business requirements into site functionality
- Coding in SQL, BML (Java-based language), XML/XSL,CSS HTML and Javascript
- Train client admins on Oracle CPQ Cloud and their implementation details
- Provide updates and status reports
- Document and deliver solution details
- Assist in new hire training
- Contract management
- Attend client workshops
- Design and update department documentation, policies and procedures
- Schedule, perform and support major releases/migrations
Professional Services Implementation Consultant
BigMachines
08.2012 - 12.2012
- Implemented new and updated current solutions
- Created and implemented build plans
- Communicated status and actions to build team
- Documented deliverable solution details
- Updated client output documents
- Assisted in new hire training
- Provided effort tracking details
Customer Support Engineer
BigMachines
04.2012 - 08.2012
- Provided engineer support to address client issues in an expedient manner
- Triaged cases to the appropriate team(s)
- Investigated and resolved reported issues
- Documented solutions
- Assisted with new hire training
- Reported all bugs encountered
- Case management
Training Site Coordinator
Alexian Brothers Health System
11.2011 - 03.2012
- Maintained training facilities for students and instructors
- Prepared each classroom with required materials for all students
- Provided technical assistance to students and instructors
- Reported and documented software bugs, hardware failure, access issues
- Discharged, admitted and added medication sets to practice patients using Meditech 6.0
- Updated schedule spreadsheets for all hospital staff
- Provided help desk support
Education
Bachelor of Science - Computer Science
Northern Illinois University
DeKalb, Illinois05.2012
Associates of Science -
William Rainey Harper College
Palatine, Illinois12.2008
Skills
- UI/UX using standard features, CSS and JavaScript in both in legacy and Jet UI
- Web services and REST API interactions
- Proficient in CPQ Configurator, Commerce and Document Designer development
- Scoping and effort tracking
- Apply and enhance current procedures and logistics
- Review and translate business requirements into technical requirements
- System Integration
- Modernization of systems
- Technical documentation
- Expectation setting
- Problem-solving aptitude
- Program Development
- Time management proficiency
- Software Project Management
- Resource allocation management
- Project planning and development
- Teamwork and Collaboration
- Exceptional verbal/written communication
- Exceptional interpersonal communication
- Strong Program Development Abilities
References
- Fred Barzycki, Director of Managed Services, eGroup, Plainfield, IL, 224-715-1197
- Joe Vitacco, Manager – Regional Safety & Fleet Maintenance, Federal Express, Greater Chicago Area, IL, 630-987-9417
Timeline
Manager: Parts and Associations
Mercury Marine
12.2020 - Current
Senior Consultant
Accelalpha
08.2016 - 12.2020
Senior Consultant
Serene (now AST)
07.2015 - 08.2016
Expert Services Consultant
Oracle/BigMachines
12.2012 - 07.2015
Professional Services Implementation Consultant
BigMachines
08.2012 - 12.2012
Customer Support Engineer
BigMachines
04.2012 - 08.2012
Training Site Coordinator
Alexian Brothers Health System
11.2011 - 03.2012
Associates of Science -
William Rainey Harper College
Bachelor of Science - Computer Science
Northern Illinois University
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