Jeremy Dehen

• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends.
• Improved company efficiency with the development of key performance indicators and tracking metrics.
• Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
• Developed comprehensive risk management strategies to minimize potential losses and safeguard business interests.
• Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
• Implemented cost reduction initiatives, achieving significant savings without compromising quality or service delivery.
• Conducted in-depth competitor analysis to identify opportunities for growth and expansion within the industry landscape.
• Increased overall profitability by identifying inefficiencies within existing systems and implementing necessary changes.
• Played a pivotal role in the successful completion of high-stakes projects by providing crucial analytical support and insights.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Influenced policy decisions through comprehensive economic analyses that effectively communicated complex information to nonexperts.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.

• Oversaw company's Holdings and Fiduciary operations, ensuring all projects are completed on-time and on-budget
• Communicated with clients, third-party resources, and upper management teams for most effective project completion
• Oversaw negotiations, budgeting, purchasing, and developing long- term operational strategies
• Worked closely with senior management and Shareholders to meet company objectives
• Oversaw documentation of all operations to ensure that consistent, efficient workflows are in place, yielding optimal productivity and performance
• Hosted semi-annual shareholder events (or as needed), to procure votes on company matters at hand.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Devised and presented business plans and forecasts to board of directors.
• Represented organization at industry conferences and events.
• Negotiated terms of business acquisitions to increase business base and
  solidify market presence.
• Cultivated forward-thinking, inclusive and performance-driven
  company culture to lead industry innovations.
• Oversaw divisional marketing, advertising and new product
  development.
• Implemented strong hiring and training techniques to promote team
  cohesiveness and streamline overall workflow.
• Directed market expansions to propel business forward, meet changing
  customer needs.
• Procured and coordinated new resources to achieve sales targets within
  optimal timeframes.
• Made large-scale financial decisions and supervised company spending
  to reduce material losses and maximize profits.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Monitored key business risks and established risk management
  procedures.
• Founded performance- and merit-based evaluation system to assess
  staff performance.
• Updated business processes, products and team makeups to generate
  more business opportunities and cater to audience needs.
• Identified new revenue generation opportunities to maximize bottom-
  line profitability.
• Reviewed individual department performance and worked with
  leadership to improve processes, procedures, and practices.
• Directed technological improvements, reducing waste and business
  bottlenecks.
• Oversaw business-wide changes to modernize procedures and
  organization.
• Cultivated company-wide culture of innovation and collaboration.
• Formulated and executed strategic initiatives to improve product
  offerings.
• Developed key operational initiatives to drive and maintain substantial
  business growth.
• Established and maintained strong relationships with customers,
  vendors and strategic partners.
• Built productive relationships with industry partners and competitors
  to support strategic business objectives.
• Cultivated forward-thinking, inclusive, and performance-oriented
  business culture to lead industry in innovation and push progress.
• Established foundational processes for business operations.
• Managed financial, operational and human resources to optimize

business performance.

• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
• Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Created succession plans to provide continuity of operations during leadership transitions.
• Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
• Initiated strategy to drive company growth and increase market share and profitability.
• Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
• Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
• Managed financial, operational and human resources to optimize business performance.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts
• Established foundational processes for business operations

• Product owner in a SAFe Agile Environment for Guardian's UI Plan Enrollment team comprised of eighteen developers to build a new modernized plan enrollment system while integrating changes with the core legacy system
• Also oversaw core legacy system of six developers to ensure mapping/integration and business unit testing for Core downstream system
• Facilitated discovery of functional and non-functional requirements to document them in the form of Features, Stories, wireframes, diagrams, process flows, business rules, and acceptance criteria
• Supported portfolio product alignment across Teams within the same ART or Portfolio
• Built, organized, and maintained the project/team backlog over the course of the project
• Developed user stories from prioritized features in collaboration with the PM and business stakeholders while striving to maintain a holistic view of the product and ensure the end-to-end user experience is strong
• Facilitated the ongoing backlog grooming process including defining business value, prioritizing, and selecting stories for upcoming sprints while organizing the backlog into a high-level release roadmap
• Ensured stories were ready for upcoming sprints
• Mitigating dependencies and gathering dependency commitment during PI planning
• Participated in team and program level demos
• Communicated requirements to stakeholders; ensured developers and testers understood the stories and have a collective understanding on how the user story will be devoloped, implemented, and tested
• Analyzed new requests from stakeholders and determined if the request is a new story, a modification to an existing story, Defect, or already covered in an existing story and add to the backlog as appropriate
• Participated in all scrum ceremonies
• Trained the team on requirements, processes, and tools in use for the project
• Provide thought leadership to teams
• Providing coaching and mentoring to agile teams and Jr Product Owners
• Ensuring requirements cover the scope as defined in the SOW
• Identified deviations from the SOW and communicated to the upper project leadership in support of the change control process
• Established a requirements management strategy for the project, which describes; process for elicitation, documentation standards and format, tools, meeting cadence, backlog grooming process, review & approval process, change process, and communications processes
• Reviewed testing issues and determined if the issue was a bug or behaving as expected
• Facilitated user acceptance testing
• Wrote training materials and trained unaccustomed users
• Assist with content entry and verification tasks.
• Brainstormed with peers and other members of design team to determine enhancements and product features
• Allocated and approved team resource usage
• Coordinated with software developers to create custom applications and trackers to achieve client goals
• Identified changes in project scope and modified job schedule accordingly
• Oversaw entire product deployments from vision and creation to rollout and delivery
• Wrote comprehensive user manuals for new products and additional technical documentation
• Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work
• Focused on building critical features up front in order to identify constraints and technical challenges
• Applied effective time management techniques to meet tight deadlines
• Demonstrated a high level of initiative and creativity while tackling difficult tasks
• Owned and prioritized product backlog
• Collaborated with development team on production services and tasks
• Researched and identified best-fit materials for new products
• Developed and maintained courteous and effective working relationships
• Passionate about learning and committed to continual improvement
• Analyzed user feedback and implemented changes to product design
• Documented each step in product's design process for use in manuals
• Collaborated with team of engineers to develop new products
• Created visuals and renderings communicating product design concepts
• Developed strong organizational and communication skills through coursework and volunteer activities
• Proven ability to learn quickly and adapt to new situations
• Collaborated with development team on product services and tasks
• Skilled at working independently and collaboratively in a team environment
• Self-motivated, with a strong sense of personal responsibility

• Scrum Master for multi-product dev team of twelve developers in structured and unstructured data warehousing during transition to AWS cloud.
• Hosted daily team Stand Ups (DSU Ceremonies)
• Assisted team PO in driving Epics, Features, PI Objectives, Dependencies, Risks, User Story compliance, and releases
• Assisted team PO in defining proper acceptance criteria
• Assisted in Defining, Mitigating, and gathering commitment on inter/outer team dependencies
• Facilitated Sprint Closure and Sprint Start ceremonies
• Assisted team PO with backlog refinement/backlog grooming sessions
• Hosted team retrospective ceremonies, and mob programming sessions
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
• Drove Pre-PI Planning and assisted team during PI planning events
• Mitigated team defects/blockers and escalated where applicable
• Relayed team’s Agile progress to and upper program leadership
• Maintained Scrum and Kanban boards in both LeSS and SAFe Agile environment
• Ensured PI closeouts of Features, Dependencies, and Risks
• Secondary Role:, Engaging with stakeholders and SME submitting user stories to flush out detailed requirements to include..
• Interviewing multiple stakeholders based on customer personas to derive root cause issues and desired results
• Extrapolating data and interpreting results to inform requirement build and validate desired results are credible
• Engaged with assigned scrum teams, including IT Developers and BSA to refine requirements to ensure all information is present to support IT solutions.
• Validated proposed IT solution with stakeholders to glean collective understanding in approach
• Assisted product ownership in prioritization discussions/determinations and interdependency management between teams
• Assisted UAT testing team in testing support as needed
• Develop and refine best practices, processes and procedures related to requirements gathering
• Mentor/Coach other testing partners those items
• Lead support of business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems
• Lead identification and analysis of system requirements, procedures, and problems to improve existing processes
• Resolve issues and identify opportunities for process redesign and improvement
• Perform detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations, including improvements and revisions to business processes and requirements
• Evaluate risks and concerns and communicate with management
• Coordinate with various business units and departments in development and delivery of training programs
• Develop, share, and incorporate organizational best practices into business applications
• Oversee all changes to departmental policies and procedures, including communicating and implementing changes
• Served as subject matter expert on assigned function product to ensure operational performance.
• Applied agile methodology to shorten cycle time and achieve target margins.
• Performed gap analysis to identify areas of improvement.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress
• Led sprint reviews and planning meetings to promote full team engagement
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts
• Applied agile methodology to shorten cycle time and achieve target margins
• Managed product backlog and supported Scrum framework for monthly sprint releases
• Worked to provide continuous improvement for product development lifecycle
• Evangelized Agile as strategic asset of culture and business value
• Managed work and project responsibilities by assigning tasks to internal individuals and external teams
• Streamlined and optimized workflow and communication by implementing Agile frameworks
• Researched current trends to stay knowledgeable in Scrum methods
• Worked across teams outside of development to find solutions and answers to issues encountered by engineering personnel
• Resolved staff conflicts and identified potential areas of improvement
• Monitored and tracked project progress to support timely completion
• Created and implemented contingency plans to address potential risks
• Established and enforced project timelines and deadlines
• Partnered with project team members to identify and quickly address problems
• Led cross-functional teams to successfully complete IT projects
• Updated customers and senior leaders on progress and roadblocks
• Wrote, updated and maintained project documentation
• Planned, designed, and scheduled phases for large projects.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Met project deadlines without sacrificing build quality or workplace safety.
• Provided detailed project status updates to stakeholders and executive management.

• Liaison for Bosch North America Avaya Managed Services
• Oversaw day-to-day operations of Bosch North America Avaya Managed Service support platform (58 live sites, US, Mex, Can) as well as Bosch / Avaya UC managed services contract
• Managed and delegated support tasks to 70+ onsite UC Partners throughout North America
• Created and implemented process improvement strategies
• Oversaw national ServiceNow and HP OpenView ticket queues for North America UC Partner support
• Monitored and tracked completion of UC Partner projects, task steps, and deliverables
• Coordinated communication and outreach to internal and external stakeholders
• Defined and managed Epics / Features / Requirements in SAFe Agile environment
• Gathered Feature requests and developed/maintained well-groomed backlog
• Coordinated work to be allocated to sprints and release schedules
• Identified and estimated/anticipated work efforts based on priority in PI Planning.
• Participated in PI planning for teams
• Mitigated dependencies, issues, risks, contract alignments
• Lead appropriate teams to refine, prioritize, and manage backlog to best achieve goals and vision
• Functioned as liaison between business stakeholders, technology teams, and support teams
• Managed and reported on supplier/service provider, service delivery performance, and quality against SLAs TSAs BPAs
• Developed and proposed options with pros/cons, risk, cost benefit analysis, project turn-around, integration, and other technology solutions/system priorities
• Project Management assistance for Avaya and MS Lync
• Primary liaison between Avaya and Bosch for all aspects of managed service contract needs in Bosch North America
• PMO assistance for new site rollouts
• Maintained all UCC project documentation
• Provided reporting to global leadership (Germany)
• Created and sent corporate communications to UC Partner support teams, as well as business stakeholders notifying them of upcoming planned outages and new Avaya features.
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
• Managed large budgets, collaborating with other departments to eliminate redundancies.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Evaluated suppliers to maintain cost controls and improve operations.

Engaged with stakeholders and SME submitting user stories to flush out detailed requirements

• Interviewed multiple stakeholders based on customer personas to derive root cause issues and desired results.
• Extrapolated data and interpreting results to inform requirements build and validate desired results are credible.
• Engaged with assigned scrum teams, including IT Developers and BSA to refine requirements to ensure all information is present to support IT solutioning.
• Validated proposed IT solutions with stakeholders to glean common understandings to our approach.
• Assisted product ownership in prioritization discussions/determinations and interdependency management between teams.
• Assisted in UAT testing team in testing support as needed.
• Developed and refine best practices, processes and procedures related to requirements gathering. Mentor/Coach other testing partners those items
• Described performance expectations/metrics for this individual and their team:
• Lead support of business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems.
• Lead identification and analysis of system requirements, procedures, and problems to improve existing processes.
• Resolved issues and identify opportunities for process redesign and improvement.
• Performed detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations, including improvements and revisions to business processes and requirements.
• Evaluated risks and concerns and communicate to management.
• Coordinated with various business units and departments in the development and delivery of training programs
• Developed, share, and incorporate organizational best practices into business applications.
• Oversaw all changes to departmental policies and procedures, including communicating and implementing changes.
• Served as subject matter expert on assigned function product to ensure operational performance environments and assess current strategies.
• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
• Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
• Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.