Jeremy Delacruz
Hamilton,OH
Summary
I am a candidate for a B.S. in Physical Therapy at Miami University, bringing leadership experience in sales and customer engagement. I thrive in collaborative settings, finding joy in building genuine working connections with colleagues. Fueled by my current passion for exercise science and strengthened by my volunteer work in athletic injury prevention, I am enthusiastic about advancing my education and embarking on a rewarding career in sports medicine/physical therapy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Smoothie Barista
Smoochie Boba Bar
Liberty, OH
10.2023 - Current
- Shift Lead/Trained new team members in applicable job duties and practices.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Communicated effectively with coworkers regarding customer requests or complaints.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Tracked sales data on a daily basis and reported results to management team.
- Greeted customers in a friendly manner and answered their questions about menu items.
- Followed established protocols and made smoothies according to company recipes.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Cleaned, sanitized and organized the smoothie bar area.
- Stocked shelves with fresh ingredients for daily use in smoothie making.
Cashier
Jungle Jim's International Market
Fairfield, OH
09.2021 - 10.2022
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers with disabilities with loading their purchases into their vehicles.
- Assisted with customer requests and answered questions to improve satisfaction and customer experience.
- Maintained updated knowledge through continuing education and advanced training.
- Attention to detail: Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor of Science - Physical Therapy
Miami University
Hamilton, OH05-2027
Skills
Special Skills/Certifications:
- Physical Therapy Aid License through American Medical Certification Association
-Assisting patients with exercises and daily activities that improve quality of life
-Set up and sanitized equipment needed for patient care
- Basic Life Support Certified through The American Heart Association:
-CPR/AED Certified
- OSHA Certified (Occupational Safety and Health Administration) through Career Safe Training
-Training in occupational health and safety standards/protocols
Additional Skills/Qualities:
Team Player
- Proactively nurtures a friendly and collaborative environment
- Eagerness to learn new processes/technology
- Relationship building/Conflict resolution skills
- Appreciation for constructive criticism
Adaptability:
- Adaptability/Flexibility to fast-paced/change environments
Problem Solving:
- Critical thinking/Decision making skills
- Analytical skills
Organizational Skills:
- Punctuality/Prioritization/Organization
- Time management skills
- Detail- oriented
- Multitasking
Leadership:
- Project management
- Delegation/Team motivator
Communication Skills:
- Verbal and written communication
- Active/empathetic listening skills
Customer Service:
- Customer engagement skills
- Problem resolution
- Interpersonal skills
- Ability to deescalate tense interactions
Creativity:
- Creative problem-solving through resourcefulness
Affiliations
- Volunteer work with FASO (Filipino Association of Southern Ohio)
-worked youth group events/donation drives for underprivileged communities in the Philippines
- Guitar Player/Songwriter
- Previous Varsity Captain of Hamilton High School's Men's Volleyball Team
- Previous board member of Hamilton High School's Student Athletic Leadership Program
Languages
English
Full Professional
Tagalog
Limited
Certification
- Physical Therapy Aid License through American Medical Certification Association
-Assisting patients with exercises and daily activities that improve quality of life
-Set up and sanitized equipment needed for patient care
- Basic Life Support Certified through The American Heart Association:
-CPR/AED Certified
- OSHA Certified (Occupational Safety and Health Administration) through Career Safe Training
-Training in occupational health and safety standards/protocols
References
References available upon request.
Timeline
Smoothie Barista
Smoochie Boba Bar
10.2023 - Current
Cashier
Jungle Jim's International Market
09.2021 - 10.2022
Bachelor of Science - Physical Therapy
Miami University
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